Course MF1424-2 Issuance and Management of Outgoing Calls in a Telecare Service (Online)

Online Training

Course MF1424-2 Issuance and Management of Outgoing Calls in a Telecare Service (Online)

Name: Course MF1424-2 Issuance and Management of Outgoing Calls in a Telecare Service (Online) en Argentina
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 10562-1401
Availability: InStock

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60 hours

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Spanish

Currently, in the world of sociocultural and community services and within the professional area of social care, more specifically in the issuance and management of outgoing calls in a telecare service, it is very important to know the different processes. Therefore, this course aims to provide the necessary knowledge to know how to use tools, techniques and skills to provide a quality telecare service.

Instituciones educativas

$304.698

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Organize a work day based on possible daily calls that must be made from a telecare service depending on the number, type and priority. - Apply processes for making outbound calls that encourage regular contact and foster trust in the telecare service. - Apply information management techniques for issued calls that guarantee the provision of the telecare service, indicating how to prepare reports.

Content

Career opportunities

He carries out his professional activity in the public and private spheres, as an employee, in any organization that has a Care Center for the provision of telecare services, under the supervision of a competent higher-level professional. It is located in the social and socio-health services sector, in the following productive activities: reception, issuance and management of calls, administrative and documentary management, coordination and mobilization of personal, social, health and emergency resources. Among the most relevant occupations and jobs we can highlight: Telecare teleoperator.

What it prepares you for

This training is in accordance with the training itinerary of the Training Module MF1424_2 Issuance and Management of Outgoing Calls in a Telecare Service, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at professionals in the world of sociocultural services and the community, specifically in the management of telecare calls, within the professional area of social care, and at all those people interested in acquiring knowledge related to the issuance and management of outgoing calls in a telecare service.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.