Complaint and Claims Treatment and Management Course

At present, the efficient management of complaints and claims is a fundamental pillar for any organization that aspires to maintain and improve its reputation. The course of treatment and complaints and claims is designed to provide you with the necessary skills to handle these situations effectively, from telephone care to judicial resolution. With a constant growth demand, this course will allow you to become a specialist capable of transforming complaints into opportunities for improvement. You will learn to manage complaints, process claims and understand the relevant legal framework. In addition, you will acquire competencies for telephone care and conflict resolution. Our practical and updated approach will provide key tools to improve customer satisfaction and strengthen the image of your company. Do not miss the opportunity to stand out in a booming sector and of great importance. Join us and enhance your skills in a field with high labor demand.

- Understand the concept of complaint and its importance in improving services. - Identify the right steps to efficiently manage the complaints received. - Analyze the complete complaint management process and information collection. - Write effective and appropriate responses to customer complaints. - Create policies that promote the reception and management of complaints proactively. - Know the use and processing of claim sheets. - Dominate the keys to making charge letters effectively. - Understand the powers and sanctions related to claims. - Explore arbitration as an alternative and its advantages within the legal framework. - Develop skills for telephone care for claims and complaints. - Learn to manage complaints, objections and claims effectively via telephone. - Belshing with the judicial process for the resolution of claims. - Negotiate and resolve conflicts in the context of judicial claims. - Know the concept of moral damage and its relevance in the judicial field.

- Claims manager in service companies - Responsible for customer service in large areas - Post -sale services coordinator - Consumer conflict mediator - Specialist in telephone service and complaint resolution - Consultant in Claims Management Policies - Technician in quality departments and customer satisfaction

The course of complaints and claims treatment and claims prepares you to effectively address complaints and claims, from identification to its resolution. You will learn to manage complaints, create improvement policies and manage claims through specific leaves. You will develop skills for telephone care and know the judicial process, including negotiation and conflict resolution, as well as concepts of moral damage. This training does not enable for professional practice, but will expand and update your knowledge.

This course is aimed at professionals and graduates of the sector who wish to expand or update their knowledge in complaints and claims. They will learn to handle complaints and suggestions, process claims sheets, attend telephone claims and know the related judicial process. Complementary training, not enabling for professional practice.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.