Online Training
Course MF0245-3 Management of Complaints and Claims in Consumer Matters
90 hours
Spanish
Educational institutions
175€
Request information
Details to take into account
Multilingual support
Digital certificate included
Assistant Phia
Objectives
- Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.
Career opportunities
It carries out its activity in all productive sectors in the area of information and orientation to the consumer/user of goods and services, and in customer service departments.
What it prepares you for
This training conforms to the training itinerary of the Training Module MF0245_3 Management of Complaints and Claims in Consumer Matters, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Communities. Autonomous, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).
Certificación
QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Competence Units included in the Training Module MF0245_3 Management of Complaints and Claims in Consumer Matters, regulated in Royal Decree 1522/2011, of October 31, which establishes the corresponding Certificate of Professionalism Customer, Consumer or User Service. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.
