Practical course for the treatment of complaints, claims and other incidents in English

Online Training

Practical course for the treatment of complaints, claims and other incidents in English

Name: Practical course for the treatment of complaints, claims and other incidents in English en Brasil
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 149182-1701
Availability: InStock

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40 hours

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Spanish

In the field of the world of administration and management it is necessary to know the different fields of commercialization and administration of financial products and services within the professional area of finance and insurance. Thus, this course is intended to provide the necessary knowledge for the attention and processing of suggestions, consultations, complaints and claims of clients of financial services. At present, in the world of commerce and marketing it is very important to know the different processes for which logistics and transport management is carried out. Therefore, with this course it is about providing the necessary knowledge to know the professional English for international logistics and transport. This online course for complaints, claims and other incidents in English offers basic training on the subject.

Instituciones educativas

69€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply communication techniques in customer service and/or advice, in the management of suggestions and consultations. - Apply conflict resolution techniques in demand situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Talk fluently and spontaneously expressing diverse opinions, in different situations, formal and informal, typical operations and transportation: customer visits, efforts and negotiation of operations with customers/ suppliers. - Produce oral messages with fluidity, detail and clarity, setting operations conditions.

Content

Career opportunities

Telephone Central Operators, Tele Operators, Receptionists-Telephonists in offices, in general.

What it prepares you for

This online course for treatment, claims and other incidents in English prepares the student to develop their functions, on behalf of any sector, in any sector collaborating in the supply activities, optimizing resources, costs and delivery deadlines within the Department of Production, Purchases and/or Logistic.

This online course Treatment of complaints, claims and other types of incidents in English is aimed at all those people who are dedicated to the world of trade and marketing and who intend to obtain knowledge related to professional English for international logistics and transport.

Our training is 100% online, which allows students to self -regulate their study and adapt it to their own needs. We bet on personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to customize your training even more, since we adapt to your rhythm and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, which will allow you to decide how and when to study. All this is possible thanks to our EDUCA LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, promote innovation and offer a personalized learning experience adapted to each need.