Course MF0991-3 Attention and Processing of Suggestions, Queries, Complaints and Claims from Financial Services Clients

Online Training

Course MF0991-3 Attention and Processing of Suggestions, Queries, Complaints and Claims from Financial Services Clients

Name: Course MF0991-3 Attention and Processing of Suggestions, Queries, Complaints and Claims from Financial Services Clients en Colombia
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 23150-1401
Availability: InStock

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120 hours

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Spanish

In the world of administration and management, it is necessary to know the different fields of marketing and administration of financial products and services within the professional area of finance and insurance. Thus, this course aims to provide the necessary knowledge for the attention and processing of suggestions, queries, complaints and claims from financial services clients.

Instituciones educativas

$977.000

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Analyze suggestions and queries, presented from the financial sector, obtaining data from reliable sources and within the framework of current legislation, to deduce lines of action and channeling. - Apply communication techniques in customer service and/or advice situations, in the management of suggestions and queries. - Apply conflict resolution techniques in complaint situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Apply quality control methods and improve customer service and/or advice processes, so that the cost and time of service are reduced and access to information is facilitated.

Content

Career opportunities

This professional carries out his activity as an employee, in any company or entity in the private or public sector, mainly in offices, offices or administration departments or general services, in positions such as: telephone exchange operators, teleoperators, receptionists-telephonists in offices, in general.

What it prepares you for

This training is in accordance with the training itinerary of the Training Module MF0991_3 Attention and processing of suggestions, queries, complaints and claims from financial services clients, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the professional Competencies acquired through work experience and non-formal training, through which you will be eligible to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at professionals in the world of administration and management, specifically in marketing and administration of financial products and services within the professional area of finance and insurance, and at all those people interested in acquiring knowledge related to the attention and processing of suggestions, queries, complaints and claims from financial services clients.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.