Course on Telephone Customer Service and Treatment of Conflictive Situations

Online Training

Course on Telephone Customer Service and Treatment of Conflictive Situations

Name: Course on Telephone Customer Service and Treatment of Conflictive Situations en Colombia
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 280244-2001
Availability: InStock

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100 hours

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Spanish

This Course on Telephone Customer Service and Treatment of Conflictive Situations offers you specialized training on the subject. With the completion of this Course on Telephone Customer Service and Treatment of Conflictive Situations of the Professional Family of Business Administration and Management and more specifically in the Sales and Purchasing knowledge area, the student will study the basic and specific concepts of said subject. Take this training and specialize in Telephone Customer Service and Treatment of Conflictive Situations.

$905.000

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

Use telephone communication techniques, both at the sender and receiver level, and manage customer needs quickly and effectively.

Content

Career opportunities

Business Administration and Management / Purchase and Sale

What it prepares you for

This Course on Telephone Attention to Customers and Treatment of Conflictive Situations prepares you to specialize in Telephone Attention to Customers and Treatment of Conflictive Situations within the Professional Family of Business Administration and Management and more specifically in the Sales and Purchasing area of knowledge, all with the sole objective of: Using telephone communication techniques, both at the sender and receiver level, and managing customer needs quickly and effectively.

This Course on Telephone Customer Service and Treatment of Conflictive Situations is aimed at all those people interested in specializing in said subject corresponding to the Professional Family of Business Administration and Management and more specifically in the Sales and Sales Knowledge Area and who want to specialize in Telephone Service to Customers and Treatment of Conflictive Situations.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.