Expert Course in CRM and Customer Experience + 5 ECTS Credits

Online Training

Expert Course in CRM and Customer Experience + 5 ECTS Credits

Name: Expert Course in CRM and Customer Experience + 5 ECTS Credits en Colombia
Brand: INESEM - INSTITUTO EUROPEO DE ESTUDIOS EMPRESARIALES
SKU: 280128-2101
Availability: InStock

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420 hours

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5 ECTS

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Spanish

Competitiveness in the business world is so high today that adapting and competing today is a challenge for brands on a daily basis. To take care of and retain our clients, we must pay attention to even the smallest detail. For this reason, the Expert Course in CRM and Customer Experience puts at your disposal the keys to good customer management to optimize the experience between company and user. Thanks to this course you will be able to learn the importance of CRM in the company as well as other customer acquisition and loyalty techniques. You can also develop your creative capacity to boost your business by learning the Design Thinking technique, through which you can generate new ideas for the current needs of your clients.

Instituciones educativas

$2.678.000

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

Know Direct Marketing Learn to retain customers Manage the client portfolio Know the role of CRM in the company Know what eCRM is Know the Design Thinking technique

Content

Career opportunities

Develop your professional career as a company manager, creating your own company and managing customer relationships or as a marketing specialist. You can be part of the commercial or marketing department of a company, supporting the customer area and strengthening its relationship with the company both online and offline.

What it prepares you for

The Expert Course in CRM and Customer Experience prepares you to adapt to a competitive business world which requires adaptation and constant improvement. You will obtain the necessary knowledge of customer management, CRM and the Design Thinking technique to improve the user experience in all aspects, in addition to carrying out efficient Direct Marketing Plans.

The Expert Course in CRM and Customer Experience is aimed at managers and business owners who want to improve the customer experience and offer professional and quality treatment. With the knowledge acquired in this course you will be able to implement efficient Direct Marketing strategies and customer interaction strategies.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.