Practical Course: The Importance of After-Sales Service

Online Training

Practical Course: The Importance of After-Sales Service

Name: Practical Course: The Importance of After-Sales Service en Colombia
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 13186-1601
Availability: InStock

icon-image--AbjlOSDZzVEJNY0s3S__icon_7yVPEV

50 hours

icon-image--AcnI1bkFZTjZZaTE3U__icon_xJgfxr

icon-image--AWUI0N2tWMzVrNzMzT__icon_DgE8xz

Spanish

Currently, in the world of commerce and marketing, it is of utmost importance to know sales management, but in addition to this service, we must take care of the after-sales process, since the service offered to the customer must be provided at all times and not end at the time of the sale. In addition to the benefits that provide good customer service, such as the possibility that the customer visits us again, that we achieve loyalty, and that they recommend us to other consumers, the after-sales service gives us the possibility of maintaining in contact and extend the relationship with the client. This course offers the system to follow to develop optimal after-sales service to guarantee the positive results that derive from said process. The real quality of a product or service depends on the “total value” that the customer attributes to it. This concept refers to the customer's assessment of the usefulness of a service or product purchased.

Instituciones educativas

$307.000

Request information

I'm interested I'm interested

I'm interested

Details to take into account

icon-image--AUzhDQ3dCN3hXZ1RaS__icon_p9pcRc

Multilingual support

icon-image--AQVZldVUybkd2c2xSS__icon_ptJqNh

Digital certificate included

icon-image--AV0haRDQrMjBZRURoV__icon_zyt3R8

Assistant Phia

Objectives

- Know the importance of after-sales service as a means to increase sales through satisfaction, security and loyalty. - Manage an effective after-sales service that ensures a high percentage of satisfied customers, as well as a high number of recovered customers.

Content

Career opportunities

Customer service, Sales, branches, Commercial departments, Marketing companies, Human Resources, Contact and Call Center, Sales Manager, Commercial Director.

What it prepares you for

This course prepares you to know in depth the process that must be carried out after completing a sale, because the real quality of the product or service depends on the total value that the customer attributes. For this reason, this course delves into all the characteristics and variables that influence this process. Aimed at the accreditation of the professional skills acquired through this training.

This course is aimed at all those people interested in the commercial and marketing world, whether they are professionals in the sector or not. It offers a vision of after-sales service aimed at following up after a sale has been made to the customer. It provides essential knowledge in the world of commerce, such as knowing the importance of after-sales service as a means to increase sales through satisfaction, loyalty and security.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.