User Information and Service Course + 8 ECTS Credits

Online Training

User Information and Service Course + 8 ECTS Credits

Name: User Information and Service Course + 8 ECTS Credits en Colombia
Brand: INESEM - INSTITUTO EUROPEO DE ESTUDIOS EMPRESARIALES
SKU: 263404-2501
Availability: InStock

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200 hours

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8 ECTS

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Spanish

This APPROVED DESIGN COURSE WITH ADOBE ILLUSTRATOR offers specialized training in this subject. Currently, it is essential to know the concept of customer service, given that in any company, it is essential to establish a relationship with people interested in the company's products and/or services. That is why this training enables students to carry out the information and user service process appropriately.

Instituciones educativas

$1.155.000

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply communication techniques appropriately. - Know the process to carry out the management and processing of information appropriately. - Identify the processes that allow customer service to be carried out. - Analyze the behaviors that can be carried out when communication does not occur. - Know the parameters to carry out the resolution of conflicts and claims.

Content

Career opportunities

Customer service, Communication, Both public and private companies.

What it prepares you for

This training trains students in the customer service environment. Additionally, with the completion of this course, students will be prepared to carry out the appropriate communication and information management tasks.

This information and user service training is aimed at all those people who want to direct their future work to the market and marketing, and everything related to customer service activities, or those who want to update their professional knowledge about information and user service.

Among the material delivered in this course is attached a document called the Student Guide where a schedule of telephone tutorials appears and an e-mail address where you can send your queries, doubts and exercises. You will also receive the teaching materials included in the course so that you can consult them at any time and keep them once the course is finished. The methodology to follow is to advance along the online learning itinerary, which has a series of topics and exercises. For evaluation, the student must complete all the exercises proposed in the course. The qualification will be sent to the student by mail once it has been verified that he or she has completed the learning itinerary satisfactorily.