Online Training

Costumer Success Manager Course

Name: Costumer Success Manager Course en Costa Rica
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 367446-2301
Availability: InStock

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200 hours

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Spanish

Actualmente, los clientes son cada vez más exigentes y críticos, tanto con productos o servicios, marcas o empresas. In this context, the figure of the Customer Success Manager becomes essential Relationships with the target, their quality and duration, are key. Working on long-term relationships not only means that the consumer experience is satisfactory, but also knowing them to anticipate their needs, establishing good communication and generating loyalty and fidelity that allows our company to be profitable over time. With this Customer Success Manager Course you will learn to develop basic and essential skills to enhance a successful user experience, both technical and interpersonal, and obtain benefits for both your business and your audience.

Instituciones educativas

₡ 153.900

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Understand and understand the concept of “customer success manager” - Carry out an approach to the Customer Success strategy - Be able to anticipate the needs of our clients to give them a satisfactory experience - Learn to manage and define quality and lasting relationships with clients - Establish collaborations and synergies between different departments - Obtain an approach to relationship marketing

Content

Career opportunities

With this Customer Success Manager Course you will be able to achieve your professional goals and work as a communication advisor, community manager, coach, internal marketing manager, quality technician, management and customer service consultant, small and medium-sized business manager, and in general, those professions in which the customer is the center.

What it prepares you for

With this Customer Success Manager Course you will learn about relationship marketing, you will apply it throughout the entire organization chart and you will be able to manage a successful customer experience in your company. In addition, you will learn the tools that will allow you to retain your consumers, reduce the loss of interest in your brand, business, product or service, and increase long-term profits.

This Customer Success Manager Course is aimed, above all, at professionals who have a position of responsibility in the area of customer service and/or experience, or who belong to and work in related areas and want to improve their customers' experience to improve the benefits of their company. Also professionals who manage sales teams.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.