Maestría International in Sales Techniques + Maestría International in Customer Service

Online Training

Maestría International in Sales Techniques + Maestría International in Customer Service

Name: Maestría International in Sales Techniques + Maestría International in Customer Service en Costa Rica
Brand: ESIBE
SKU: 277125-2502
Availability: InStock

icon-image--AbjlOSDZzVEJNY0s3S__icon_7yVPEV

3000 hours

icon-image--AcnI1bkFZTjZZaTE3U__icon_xJgfxr

icon-image--AWUI0N2tWMzVrNzMzT__icon_DgE8xz

Spanish

If you work in the commercial sector and want to learn the appropriate concepts to develop sales and customer service processes, this is your time, with the Maestría In Sales and Customer Service Techniques you will be able to acquire the essential knowledge to develop this function in the best possible way. When dealing with clients, the relationship between the seller and the client is transcendental; a good relationship and understanding between both can lead to an optimal situation, that is, the fulfillment of the objectives of both parties. This Maestría in Customer Service: Quality in Service offers you specialized training on the subject. In the field of commerce and marketing, it is necessary to know the different fields of customer, consumer or user service, within the professional area of sales. Thus, with Customer Service: Service Quality the aim is to provide the necessary knowledge for the management of customer/consumer/user service and information and customer/consumer/user service techniques.

Instituciones educativas

₡ 1.066.800

Request information

I'm interested I'm interested

I'm interested

Details to take into account

icon-image--AUzhDQ3dCN3hXZ1RaS__icon_p9pcRc

Multilingual support

icon-image--AQVZldVUybkd2c2xSS__icon_ptJqNh

Digital certificate included

icon-image--AV0haRDQrMjBZRURoV__icon_zyt3R8

Assistant Phia

Objectives

- Provide the student with the skills of a good salesperson in a quick and easy way: detect the customer's purchasing motivations and persuade them that the product offered will satisfy their aspirations. - Acquire the necessary capacity for the correct use of service strategies to publicize the different techniques to measure customer satisfaction and diagnose errors made.

Content

Career opportunities

Commercial / Customer service / Sales manager. Quality

What it prepares you for

This Maestría in Sales and Customer Service Techniques prepares you to acquire specific knowledge within the area, developing in the student skills to function professionally in the sector and becoming specialized in sales and customer service. This Maestría in Customer Service: Service Quality prepares you to manage and execute customer/consumer/user service plans for goods and services, in accordance with current regulations and legislation on consumer matters, established procedures and specifications received.

It is aimed at professionals related to marketing. Entrepreneurs, economists, shop assistants, merchants,... all types of sellers from any field. Consumers who show their special interest in knowing how they can influence their decisions when making a purchase.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.