Name: ONLINE CONSUMER COMPLAINTS COURSE: Postgraduate in Customer Service: Management of Consumer Complaints and Claims en Costa Rica
Brand: EDUCA
SKU: 170986-2002
Availability: InStock

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Details to take into account

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Multilingual support

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Digital certificate included

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Objectives

- Analyze the characteristics of a company / organization to convey the most appropriate image. - Apply the appropriate procedures to obtain the necessary information in the quality control management of the service provided by a company/organization. - Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.

Content

Career opportunities

- Analyze the characteristics of a company / organization to convey the most appropriate image. - Apply the appropriate procedures to obtain the necessary information in the quality control management of the service provided by a company/organization. - Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.

What it prepares you for

This Postgraduate Degree in Customer Service: Management of Consumer Complaints and Claims prepares you to acquire specific knowledge within the area, developing in the student skills to function professionally in the sector, and more specifically in Customer Service: Management of Consumer Complaints and Claims

This Postgraduate Course in Customer Service: Management of Consumer Complaints and Claims is aimed at all those people interested in the field of Commerce and Marketing and want to specialize in Customer Service: Management of Consumer Complaints and Claims.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

ONLINE CONSUMER COMPLAINTS COURSE: Postgraduate in Customer Service: Management of Consumer Complaints and Claims

Details to take into account

Objectives

Content

Career opportunities

What it prepares you for

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