Practical Course on Handling Complaints, Claims and other Types of Incidents in English

Online Training

Practical Course on Handling Complaints, Claims and other Types of Incidents in English

Name: Practical Course on Handling Complaints, Claims and other Types of Incidents in English en Costa Rica
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 149182-1701
Availability: InStock

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40 hours

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Spanish

In the world of administration and management, it is necessary to know the different fields of marketing and administration of financial products and services within the professional area of finance and insurance. Thus, this course aims to provide the necessary knowledge for the attention and processing of suggestions, queries, complaints and claims from financial services clients. Currently, in the world of commerce and marketing it is very important to know the different processes by which the management and control of logistics and transportation is carried out. Therefore, this course aims to provide the necessary knowledge to know professional English for logistics and international transportation. This Online Course for Handling Complaints, Claims and other types of Incidents in English offers basic training on the subject.

Instituciones educativas

₡ 41.100

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply communication techniques in customer service and/or advice situations, in the management of suggestions and queries. - Apply conflict resolution techniques in complaint situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Converse fluently and spontaneously, expressing diverse opinions, in different situations, formal and informal, typical of logistics and transportation operations: client visits, management and negotiation of operations with clients/suppliers. - Produce oral messages with fluency, detail and clarity, setting conditions of operations.

Content

Career opportunities

Telephone exchange operators, teleoperators, receptionists-telephonists in offices, in general.

What it prepares you for

This Online Course for Handling Complaints, Claims and other types of Incidents in English prepares the student to carry out their functions, as an employee, in companies in any sector, collaborating in supply activities, optimizing resources, costs and delivery times within the production, purchasing and/or logistics department.

This Online Course on Handling Complaints, Claims and other types of Incidents in English is aimed at all those people who are dedicated to the world of commerce and marketing and who intend to obtain knowledge related to professional English for logistics and international transport.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.