- Understand and use frequently used everyday expressions as well as simple phrases intended to satisfy immediate needs. - Introduce yourself and others, ask for and give basic personal information about your home, your belongings and the people you know. - Relate in an elementary way as long as your interlocutor speaks slowly and clearly and is willing to cooperate. - Understand the general ideas and specific details of the usual typical reception management procedures in the relationship with the client in a standard foreign language, transmitted in conversations, recordings, instructions, or others, clear and without distortions or noise. - Interpret simple professional routine documentation, in a standard foreign language, typical of reception management activities in relation to the client, obtaining relevant information, using reference material and dictionaries when necessary. - Produce simple, linked and structured oral messages in a foreign language with reasonable fluency, in common and non-complex situations in the social and professional field of the administration and reception area, making appropriate use of the usual rules of courtesy. - Write and complete common, routine and simple texts in administrative activities in relation to the client, in a standard foreign language, accurately and in all types of support, using the appropriate basic technical language and applying correctness, spelling and grammatical criteria. - Maintain conversations clearly, in a standard foreign language, in administrative activities related to customer relations, with a certain naturalness and confidence, understanding and providing explanations in typical, routine situations in the professional field.
