Course in Consumer Experience Management

Online Training

Course in Consumer Experience Management

Name: Course in Consumer Experience Management en Alemania
Brand: INESEM - INSTITUTO EUROPEO DE ESTUDIOS EMPRESARIALES
SKU: 310635-2201
Availability: InStock

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150 hours

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Spanish

For years and especially with the arrival of digitalization, consumers have developed an extraordinary ability to inform themselves and be critical of the products and services they demand. The digital consumer tends to compare and contrast the best offers, and they are only willing to repeat those with which they have had an experience that has at least equaled their expectations. In this Course in Consumer Experience Management you will have the opportunity to apply the keys that must be considered when optimizing the experience in order to retain customers and obtain greater profitability. INESEM provides you with flexible training, with current content and with a specialized and close teaching team.

Instituciones educativas

360€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Analyze the consumer, especially those who move in digital environments. - Design a customer experience strategy from scratch. - Apply related disciplines such as neuromarketing or big data. - Efficiently manage usability and user experience.

Content

Career opportunities

Thanks to this course you will be able to aspire to positions related to the areas of marketing and commerce, especially those related to CEM or Customer Experience Management. Additionally, as an entrepreneur, this course will help you effectively design the customer experience management strategy that will support the success of your business and the value of your offer.

What it prepares you for

This Online Course in Consumer Experience Management prepares you to lead the Customer Experience area of your company. You will be able to attract and retain customers, improving their satisfaction rates and detecting new opportunities. You will improve the perceived image of the company and get your clients to recommend your brand to other clients, thus achieving exponential benefits.

This Online Course in Consumer Experience Management is aimed at those recent graduates, professionals and entrepreneurs who wish to specialize in consumer experience management in order to improve their work performance. You will improve your employability, being able to demonstrate knowledge to aspire to Customer Experience positions.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.