Practical Course: Quality in customer service
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Syllabus
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Summary
Proper customer service is important, because of this and the quality of the service depends on the adhesion and faithfulness of the buyer to our company. With this course you learn to manage this quality of service, as well as to know the importance of detecting errors and anticipating them in order to effectively establish quality programs.
Goals
Professional opportunities
To prepare you
This course prepares you to know how to carry out quality programs in the service, as well as to know how to carry out quality management with adequate communication and service.
Who is it addressed to?
This course is aimed at all those professionally interested or for personal reasons in the quality of customer service generally, and more specifically in the management and creation of quality quality programs.
Official Character
This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.
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Certification
Degree issued by Euroinnova International Online Education, member of the AEEN (Spanish Business School Association) and recognized with academic excellence in online education by QS World University Rankings
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