Online Training
Agile Service Management Course
200 hours
English
Educational institutions

Request information
Online Training
200 hours
English
Educational institutions

Request information
Multilingual support
Digital certificate included
Assistant Phia
- Learn the fundamentals of agile service management - Recognize the fundamental components for effective service management - Learn the dimensions of service management - Reflect on the application of agile service management principles - Identify the elements of the service value system - Identify the activities of the service value chain - Identify and learn service management practices in daily activities
The Agile Service Management course provides professionals with the essential skills to implement agile practices in service management, improving value delivery and service efficiency. Upon completion, the doors open to positions such as Agile Services Manager, Operations Agility Coach and leadership roles in digital transformation, all in harmony with management dimensions and agile practices for exceptional service.
The Agile Service Management course prepares you to understand the essential pillars of agile management in service management. You will learn to identify key components and apply agile principles to optimize daily management practices. You will acquire knowledge about the dimensions of service management, the value system and the service value chain, analyzed in the course units, which will provide you with a comprehensive vision to optimize activities in dynamic environments.