Course on Basic Techniques for Customer Service and Conflict Resolution

Online Training

Course on Basic Techniques for Customer Service and Conflict Resolution

Name: Course on Basic Techniques for Customer Service and Conflict Resolution en República Dominicana
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 280240-2001
Availability: InStock

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100 hours

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Spanish

This Course on Basic Techniques for Customer Service and Conflict Resolution offers you specialized training in the subject. With the completion of this Course on Basic Techniques of Customer Service and Conflict Resolution of the Professional Family of Business Administration and Management and more specifically of the Sales and Purchasing knowledge area, the student will study the basic and specific concepts of said subject. Take this training and specialize in Basic Techniques for Customer Service and Conflict Resolution.

Instituciones educativas

RD$ 15,000

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Acquire the knowledge and skills necessary to manage the functions of reception staff and the basic administrative processes of information, communication, and guidance in direct sales.

Content

Career opportunities

Business Administration and Management / Purchase and Sale

What it prepares you for

This Course on Basic Techniques for Customer Service and Conflict Resolution prepares you to specialize in Basic Techniques for Customer Service and Conflict Resolution within the Professional Family of Business Administration and Management and more specifically in the area of Sales and Purchasing knowledge, all with the sole objective of: Acquiring the knowledge and skills necessary to manage the functions of the reception staff and the basic administrative processes of information, communication, and guidance in direct sales.

This Course on Basic Techniques for Customer Service and Conflict Resolution is aimed at all those people interested in specializing in said subject corresponding to the Professional Family of Business Administration and Management and more specifically in the Sales and Purchasing Knowledge Area and who want to specialize in Basic Techniques for Customer Service and Conflict Resolution.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.