Online Training

Omnichannel Strategies Course

Name: Omnichannel Strategies Course en Ecuador
Brand: INESEM - INSTITUTO EUROPEO DE ESTUDIOS EMPRESARIALES
SKU: 303719-2301
Availability: InStock

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200 hours

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Spanish

In a highly competitive and innovative environment where information and consumer orientation play an essential role, omnichannel business models stand out over traditional models that do not address the importance of integrating online and offline information. This online course in omnichannel strategies will provide the training you need to understand the importance of the Customer Journey and the study of consumer behavior, in order to obtain valuable information with which we can improve customer satisfaction. To do this, you will learn to integrate the information provided by the customer contact points through the different channels. INESEM offers online training with updated content and the best specialized teachers at your service.

Instituciones educativas

$433

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Design and implement an omnichannel business strategy. - Acquire the necessary tools to analyze consumer behavior. - Learn to attract users in the sales funnel and retain them through loyalty. - Identify the most important elements to implement omnichannel e-commerce - Provide knowledge and management skills for making strategic decisions for an omnichannel company. - Distinguish the most important metrics to measure consumer satisfaction and our effectiveness.

Content

Career opportunities

Thanks to this training you will obtain specialization in the field of consumer experience and e-commerce management integrated into multichannel models. Become a CRM, customer service, telemarketing, information technology, service quality specialist. Improve your employability in marketing and sales. Start an online business.

What it prepares you for

This online course on omnichannel strategies will prepare you to learn about the trends that ensure customer loyalty through the optimization and integration of the company's different online and offline channels. Improving data collection about customer behavior and improving communication and adaptation of your strategy will significantly increase your sales and company value.

The online course on omnichannel strategies is aimed at specialists in the fields of marketing, sales, customer service and attention, consumer experience, product and service developers, etc. This course is ideal for department managers or technicians, managers, recent graduates and entrepreneurs.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.