Practical Course: Quality in Customer Service

Online Training

Practical Course: Quality in Customer Service

Name: Practical Course: Quality in Customer Service en Ecuador
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 14223-1601
Availability: InStock

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60 hours

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Spanish

Adequate customer service is important, since the buyer's adherence and loyalty to our company depends on it and the quality of the service. With this course you learn to manage this quality of service, as well as to know the importance of detecting errors and anticipating them in order to effectively establish quality programs.

Instituciones educativas

$83

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Learn the importance of communication in the service in order to satisfy the consumer and the employees who provide the service. - Know the importance of quality in service and customer demands. - Know the service strategies for different types of services. - Know the quality standards in the service. - Know the concepts of quality and service, as well as the characteristics of different services and high-performance companies. - Learn the importance of detecting errors and anticipating them. - How to measure customer satisfaction. - Learn the techniques of using the telephone. - Know how to launch a quality program. - Know the role of the quality director.

Content

Career opportunities

Communication, Management, Economy, Business, Management, Commerce, Sales, Customer Service, Commercial, Administration.

What it prepares you for

This course prepares you to know how to carry out quality service programs, as well as to know how to carry out quality management with adequate communication and service.

This course is aimed at all those people interested professionally or for personal reasons in the quality of customer service generally, and more specifically in the management and creation of quality service programs.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.