Name: Professional Postgraduate in Management, Customer Service and Telephone Sales en Ecuador
Brand: EDUCA
SKU: 170916-2002
Availability: InStock

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Details to take into account

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Multilingual support

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Digital certificate included

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Objectives

- Have knowledge of the importance of the communication process with the objective of customer service. - Know and know how to use all the elements involved in the communication process. - Be able to control complaints and claims that may arise based on the services or products offered by a company or company. - Know the different functions carried out by the sales department regarding promotions. - Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.

Content

Career opportunities

- Have knowledge of the importance of the communication process with the objective of customer service. - Know and know how to use all the elements involved in the communication process. - Be able to control complaints and claims that may arise based on the services or products offered by a company or company. - Know the different functions carried out by the sales department regarding promotions. - Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.

What it prepares you for

This Professional Postgraduate in Management, Service and Telephone Sales prepares you to train in the techniques for optimal telephone service and sales, as well as knowing how to manage complaints and claims in the telephone sale of products and services.

This course is aimed at all those people who want to direct their future work towards the management of consumer complaints and claims related to customer service and telephone sales activities, or those who want to update their professional knowledge.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

Professional Postgraduate in Management, Customer Service and Telephone Sales

Details to take into account

Objectives

Content

Career opportunities

What it prepares you for

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