Name: Course in Applications for the Management of the Systems Department en Francia
Brand: CEUPE
SKU: 390983-2401
Availability: InStock

Course in Applications for the Management of the Systems Department

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Objectives

Content

Opportunities

What it prepares you for

Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Understand the basic use of IT service management tools and their importance. - Implement an effective ticketing service management tool. - Improve the service through the control and analysis of a ticketing tool. - Identify the key benefits of using ticketing tools in the department. - Control daily activities to optimize systems management. - Evaluate and manage the risks associated with IT operations. - Analyze the status of the current situation of the systems department. - Plan and manage incidents efficiently. - Know the service management tools available on the market. - Decide on the appropriate KPIs for effective incident control.

Content

Career opportunities

- IT Service Management Consultant - Ticketing Tools Specialist - Service Control and Improvement Coordinator - Activities and Risk Analyst - Incident and Planning Manager - IT Solutions Implementation Advisor - KPIs Administrator for Incident Management - Manager of IT Tools on the market

What it prepares you for

This course prepares you to efficiently manage the systems department through the use of ticketing tools, addressing everything from implementation to control and improvement of the service. You will learn to plan incidents, control activities and risks, and evaluate the status of the situation. In addition, you will learn about the tools available on the market and how to decide the appropriate KPIs for incident control, thus improving operational efficiency and service quality.

This course is designed for professionals in the systems sector seeking to improve their skills in IT service management. Ideal for those interested in implementing and optimizing ticketing tools, controlling activities and risks, and planning incidents. KPIs and market tools are also explored for effective incident control.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

Certificación

Course Qualification in Applications for the Management of the Systems Department with 200 hours issued by the European Postgraduate Center-CEUPE

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