Online Training

Course in Service Management

Name: Course in Service Management en Francia
Brand: CEUPE
SKU: 390972-2401
Availability: InStock

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200 hours

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Spanish

The Service Management course offers you a unique opportunity to enter a sector in constant growth and with high labor demand. You will learn to use key tools such as ITIL and implement outsourcing, outsourcing and BPO strategies, all essential for modern business success. With a focus on SLA definition and quality service management, we will provide you with the necessary skills to optimize processes and continually improve the services offered. Training ranges from introduction to service management to continuous service improvement, ensuring a comprehensive understanding of the service life cycle. This course is ideal for those seeking to stand out in a competitive market, developing skills that are highly valued by companies. Furthermore, as it is completely online, you can access the content from anywhere, adjusting to your needs and schedules. Don't miss the opportunity to boost your career in an essential field for business development.

Instituciones educativas

260€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Understand the basic principles of service management to apply them effectively. - Analyze the advantages and challenges of outsourcing in service management. - Implement outsourcing processes ensuring efficiency and quality. - Define clear and effective SLAs in service outsourcing processes. - Implement a BPO system optimizing resources and business processes. - Identify offshoring and multisourcing strategies for global services. - Apply ITIL practices to improve quality in service management.

Content

Career opportunities

- Service Management Consultant - Outsourcing Manager - SLA Specialist - BPO Systems Coordinator - Offshoring Manager - ITIL Analyst - Multisourcing Expert - Service Quality Director - Head of Service Strategy - Service Design and Transition Advisor

What it prepares you for

The Service Management course trains you to optimize outsourcing processes by developing outsourcing and offshoring strategies. You will learn to define and manage service level agreements (SLA) and implement efficient BPO systems. In addition, you will master the ITIL framework to ensure the quality of services, covering everything from strategy and design to transition and continuous improvement. Upon completion, you will be prepared to monitor and improve the service lifecycle in your organization.

The Service Management course is designed for professionals and graduates in the sector interested in delving into quality service management, exploring topics such as outsourcing, BPO, offshoring, multisourcing and ITIL best practices. Ideal for those seeking to optimize processes, define SLAs and improve the strategy, design and operation of services in their organization.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.