Customer Service Course + 8 ECTS Credits

Online Training

Customer Service Course + 8 ECTS Credits

Name: Customer Service Course + 8 ECTS Credits en Francia
Brand: INESEM - INSTITUTO EUROPEO DE ESTUDIOS EMPRESARIALES
SKU: 213415-2501
Availability: InStock

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200

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8 ECTS

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Spanish

This Customer Service course offers you specialized training on the subject. We must know that for the Commerce and Marketing area it is very important to deepen and acquire knowledge of Basic Customer Service, this being a fundamental piece in the success of the buying and selling process.

Instituciones educativas

260€

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Describe the characteristics of clients/consumers. - Describe the customer service process. - Know how information is collected and research is carried out on potential clients. - Describe the importance of quality in this type of process. - Know the legal aspects of customer service.

Content

Career opportunities

Commercial, Customer Service, Suppliers, Dependents, Communication Department Personnel, Public Relations, Marketing Department Personnel.

What it prepares you for

This course in Customer Service prepares you to acquire specific knowledge within the area, developing in the student skills to function professionally in the commerce and marketing sector, and more specifically in Customer Service.

This course in Customer Service is aimed at all those people who want to orient their future work to the market and marketing, everything related to customer service activities, or those who want to update their professional knowledge about commerce and marketing in general.

Among the material delivered in this course is attached a document called the Student Guide where a schedule of telephone tutorials appears and an e-mail address where you can send your queries, doubts and exercises. You will also receive the teaching materials included in the course so that you can consult them at any time and keep them once the course is finished. The methodology to follow is to advance along the online learning itinerary, which has a series of topics and exercises. For evaluation, the student must complete all the exercises proposed in the course. The qualification will be sent to the student by mail once it has been verified that he or she has completed the learning itinerary satisfactorily.