Name: Course MF0241-2 Customer/Consumer/User Information and Service
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 7980-1501
Availability: OutOfStock

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Analyze the characteristics of a company / organization to convey the most appropriate image. - Apply the appropriate procedures to obtain the necessary information in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service/advice situations. - Apply information organization techniques, both manual and computer-based. - Manage computer applications for controlling and monitoring clients or databases as a user and apply procedures that guarantee the integrity, security, availability and confidentiality of the stored information.

Content

Career opportunities

- Analyze the characteristics of a company / organization to convey the most appropriate image. - Apply the appropriate procedures to obtain the necessary information in the quality control management of the service provided by a company/organization. - Apply communication techniques in customer service/advice situations. - Apply information organization techniques, both manual and computer-based. - Manage computer applications for controlling and monitoring clients or databases as a user and apply procedures that guarantee the integrity, security, availability and confidentiality of the stored information.

What it prepares you for

This course will provide students with the necessary knowledge to carry out auxiliary sales operations. This training conforms to the training itinerary of Training Module MF0241_2 Customer/Consumer/User Information and Service. certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, via which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at professionals in the world of sales who want to enhance distribution, advertising, etc. strategies. Whether they are professionals or not in this commercial field, the course is aimed at all those people interested in expanding their skills and knowledge in terms of providing information and service to the client/consumer/user.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.

Course MF0241-2 Customer/Consumer/User Information and Service

Details to take into account

Objectives

Content

Career opportunities

What it prepares you for

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