Higher Course in Communication Techniques and Customer Service

Online Training

Higher Course in Communication Techniques and Customer Service

Name: Higher Course in Communication Techniques and Customer Service
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 2483-2401
Availability: OutOfStock

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200 hours

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Spanish

This Communication and Public Service Techniques Course offers you specialized training in the subject. It is about getting the best out of the worker-client relationship, teaching how to eradicate errors in verbal and non-verbal communication that can become communicative noise and therefore can cause the communication process to not develop effectively for the subjects involved.

Instituciones educativas

£231

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Provide knowledge about effective information and communication techniques for good customer service. - Introduce new behavioral guidelines in the daily actions of administration staff in their relations with citizens that allow them to improve the quality of the service they provide, as well as analyze the main characteristics of communication.

Content

Career opportunities

Administrative, Official, Receptionist, Manager, Clerk, Commercial, Hostesses, Support Personnel, Supplier.

What it prepares you for

This Course on Communication Techniques and Public Service prepares you to know the process of human communication, planning it and using the most effective communication tools, also enhancing the human qualities that help provide a better service and improve personal quality, as well as discovering the social skills necessary for serving the public, knowing the main aspects related to the social skills, skills or abilities necessary for a correct interaction between the informant and citizens during the provision of services.

This Course on Communication and Customer Service Techniques is aimed at administration personnel who perform tasks facing the public and who maintain direct contact with the client. Furthermore, the course, due to its composition, is aimed at all those people who, individually or organizationally, carry out their work based on continuous and linear relationships with users.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.