Master of Call Center Management: Contact Center Manager + University Degree

Online Training

Master of Call Center Management: Contact Center Manager + University Degree

Name: Master of Call Center Management: Contact Center Manager + University Degree
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 30676-2501
Availability: OutOfStock

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800 hours

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8 ECTS

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Spanish

Today, Customer Contact Centers constitute the largest - and sometimes the only - point of contact between organizations and customers, turning this area of Service and Management into an area of strategic importance in the Experience Management of our users and customers, and ultimately, in their satisfaction and loyalty. Customer Service Centers were created to serve companies' customers more effectively, and with a better return, and have been growing and evolving in parallel with the development of technology and new contact channels, such as Social Networks. All of this demonstrates the importance of having a professionalized Contact Center, equipped with the appropriate means and technologies and, above all, composed of teams of qualified and motivated people, led by good professionals with specific training in the activity. Thanks to this Master Call Center Management: Contact Center Manager will know the appropriate techniques to function professionally in this environment.

Instituciones educativas

£1,598

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Implement, manage and direct a call center. - Obtain information for the commercial action plan in accordance with the specifications contained in the organization's commercial strategy. - Prepare reports with the conclusions derived from the information from customers, the competition, the product and the human and material resources that participate in the commercial activity, to facilitate decision-making on commercial strategies. - Lead the sales team, facilitating their involvement and motivation to promote compliance with the objectives of the sales plan, values and corporate identity. - Schedule the sale action based on defined commercial parameters and the positioning of the company/entity. - Contact the client and make the sale. - Know emotional intelligence applied to sales techniques. - Apply negotiation techniques. - Carry out after-sales strategies. - Know telemarketing.

Content

Career opportunities

Telemarketing / Commercial / Sales / Customer service / Call center.

What it prepares you for

The next Master Call Center Management: Contact Center Manager prepares you to be able to implement, manage and direct a call center, training you for a commercial organization, the management of the sales force and commercial teams, sales operations and telemarketing.

This Master Call Center Management: Contact Center Manager is aimed at Professionals or future Contact Center professionals, Middle Management Managers of Contact Center user companies, Managers and professionals of companies providing customer service services or anyone who wants to train on this subject.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.