Online Course on Service Quality and Customer Service in Hospitality and Tourism

Online Training

Online Course on Service Quality and Customer Service in Hospitality and Tourism

Name: Online Course on Service Quality and Customer Service in Hospitality and Tourism
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 155346-1501
Availability: OutOfStock

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80 hours

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Spanish

If you work in the tourism or hospitality sector and want to know the fundamental aspects of customer service and the quality of the service provided, this is your time. With the Online Course on Service Quality and Customer Service in Hospitality and Tourism you will be able to acquire the necessary knowledge to carry out this work successfully. In the world of hospitality and tourism, more specifically, in relation to the fundamental aspects of quality of service and attention, it is essential to know how to manage the different departments, in accordance with the general planning in order to provide the client with an experience that meets their needs. Therefore, with this Online Course on Service Quality and Customer Service in Hospitality and Tourism you will learn the fundamental service techniques in restaurants and attention in hospitality and tourism.

Instituciones educativas

£62

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Apply communication and customer service techniques and skills commonly used in tourist establishments, in order to satisfy their expectations and materialize future stays. - Describe and develop the food and beverage service process in the room, using the most appropriate techniques for each catering formula. - Identify the different types of customers and the most effective food and beverage sales techniques in the restaurant, and differentiate and apply procedures to interpret and resolve information needs, claims and complaints.

Content

Career opportunities

Tourist accommodation / Hotels / Restaurants / Hospitality / Tourism.

What it prepares you for

This Online Course on Quality of Service and Customer Service in Hospitality and Tourism prepares you to learn in-depth the techniques of customer service and quality of service both in the field of hospitality and in the field of tourism, learning appropriate communication for each sector and making the customer satisfied.

The Online Course on Quality of Service and Customer Service in Hospitality and Tourism is aimed at all those people who carry out their professional activity in restaurant companies, bars and cafes in the public or private sector, or those who intend to acquire knowledge related to the world of hospitality and tourism in customer service and quality of service.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.