Course in Customer Relationship Management (CRM)

Institución Educativa
Mode On-line
Duration 200 hours
Languages English
Rs. 38,400.00
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Plan de estudios

Summary

The Course in Customer Relationship Management (CRM) is your gateway to Mastering One of Today's Most Sough-After Skills. With Businesses Increasingly Focusing on personalized customer interactions, The Demand for Crm Expertise is Soaring. This Course offers you the Opportunity to Dive into the Dynamics of the New Digital Customer, Understand and Innovate Customer Experiences, and Effectively Manage Client Interactions Across Social Media Media Platforms. You'll Learn to diagnose Customer Experiences and Measure Them Using Key Indicators, Yourself equipment with the Knowledge to enhance customer satisfaction and loyalty. Our Comprehensive Curriculum Is Designed to Provide You With The Skills to Transform Customer Relationships and Drive Business Success. Embace This Chance to Elevate Your Career Prospects in A Booming Industry, All from the Convent of Your Own Environment. Join Us and Become a Leader in Customer Relationship Management.

Goals

- Underestand the digital customer's evolving needs and behaviors. - Analyze and diagnose Current Customer Experience Challenges. - Design Innovative Strategies for Enhancing Customer Experiences. - Implement Effective CRM Practices To Boost Customer Loyalty. - Manage Customer Interactions and Service Via Social Media Platforms. - Measure and Evaluate Customer Experience Using Key Metrics. - Apply Key Indicators and Models to Improve Customer satisfaction.

Professional exits

- CRM Specialist: Optimize Customer Interactions and Data Management - Customer Experience Designer: Innovate and Enhance Customer Journeys - Social Media Media Customer Service Manager: Handle and Improve Client Interactions on Digital Platforms - Data Analyst: Evaluate Key Performance Indicators for Customer satisfaction - Customer Success Manager: Reure Client Retention and Loyalty Through Strategic Relationship-Building

To prepare you

This Course prepares you to effectively manage customer relationships by undrarstanding the needs of the digital customer and diagnosing their experiences. You'll Learn to Design and Innovate Customer Experiences, use CRM Tools, and Manage Customer Service on Social Media Platforms. Additionionally, You'll be ejeto to measure customer experience and interpret key indicators, Enabating you to enhance customer satisfaction and loyalty this-data-driven strategies.

Who is it addressed

The Course in Customer Relationship Management (CRM) is designated for professionals and graduates in the field Who are eager to enhance or update their skills. Ideal candidates include thoss intersted in understnding the digital customer, Improving customer experience design, managing customer service on social media, and mastering crm strategies and key performance indicators.

Methodology

Our methodology combines technology, pedagogy and empathy for a tailored learning.

You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.

Realized personalized learning

Your style, interest and level define the route. You are the starting point.

Constructivism in action

Explore, experience and apply. Learning means understanding, not memorizing.

He who accompanies you, not who directs you

Phia, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a figure.

Certificación

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Degree Issued and EndoSed By Inesem Business School. "Non-Official Education and Not Leading to the Award of An Official Degree Or Certificate of Professionalism."

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Scholarships

EDUCAHUB Scholarships

Make your most accessible training: Finish 0% interest and get personalized scholarships.

In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: For former students of Eduahub.

-20%

Unemployment scholarship: if you prove to be unemployed.

-20%

Numerous family scholarship: for families with 3 or more children.

-20%

Disability scholarship: For people with disabilities ≥33%.

-15%

Emprende Scholarship: For self -employed that accredit your activity.

-15%

Scholarship recommends: If you come recommended by an alumnus.

-15%

Group scholarship: For joint inscriptions of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment that guides you to form autonomously and with purpose.

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Learn at your pace

Courses, masters and official degrees. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your mentor ia

It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.

LX One Plus: Without limit formation

Unlock soft skills, languages and more. Advances towards integral and continuous formation.