Online Training
Course in Effective Telephone Management (University Degree + 8 ECTS Credits)
200 hours
8 ECTS
Spanish
Educational institutions


Request information
Online Training
200 hours
8 ECTS
Spanish
Educational institutions


Request information
Multilingual support
Digital certificate included
Assistant Phia
- Develop effective verbal communication skills - Participate by telephone in health emergency situations - Manage difficult medical situations - Manage medical appointments and consultations for patients and family members - Learn to record calls and documentation - Provide accurate information
The job opportunities for this Course in Effective Telephone Management are diverse, and some of those that you can consider after completing are forming a team in customer service, emergency assistance, managing claims and insurance or monitoring patients or providing help in the coordination of medical services.
With this Course in Effective Telephone Management you will be able to develop skills and techniques that will allow you to manage telephone calls in a professional, effective and satisfactory manner in your workplace and thus improve patient care, improving the quality provided and reducing the number of claims and complaints. In addition, you will have the opportunity to study how to manage stress situations and health emergencies.