Course MF0245-3 Management of Complaints and Claims in Consumer Matters

Online Training

Course MF0245-3 Management of Complaints and Claims in Consumer Matters

Name: Course MF0245-3 Management of Complaints and Claims in Consumer Matters en India
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 14742-2501
Availability: InStock

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90 hours

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Spanish

Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes that generate customer loyalty can be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and using tools that are available, constantly improving customer service and, thus, achieving customer satisfaction. With this course the student will learn the necessary knowledge to manage complaints and claims in consumer matters.

Instituciones educativas

Rs. 18,900

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.

Content

Career opportunities

It carries out its activity in all productive sectors in the area of information and orientation to the consumer/user of goods and services, and in customer service departments.

What it prepares you for

This training conforms to the training itinerary of the Training Module MF0245_3 Management of Complaints and Claims in Consumer Matters, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Communities. Autonomous, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people who want to direct their future work towards the management of consumer complaints and claims related to customer service activities, or those who want to update their professional knowledge.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.