Digital Customer Satisfaction Evaluation Course

Online Training

Digital Customer Satisfaction Evaluation Course

Name: Digital Customer Satisfaction Evaluation Course en India
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 280220-2001
Availability: InStock

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100 hours

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Spanish

The Digital Customer Satisfaction Evaluation Course is your opportunity to stand out in a sector that is constantly growing and with high labor demand. In the digital age, the ability to understand and satisfy customers is key to business success. This course will provide you with essential knowledge about relationship marketing, quality in service delivery, and strategies to evaluate both purchasing behavior and customer trends and needs. You will learn to use advanced tools for data collection and analysis, and to communicate effectively with customers through different digital media. In addition, you will develop loyalty strategies that will allow you to maintain a lasting and fruitful relationship with your customers, using techniques such as newsletters and special events. This online training will give you the flexibility to learn at your own pace, acquiring valuable skills that will make you stand out in the competitive world of digital marketing. Don't miss the opportunity to transform your career and become an expert in digital customer satisfaction!

Instituciones educativas

Rs. 21,400

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Understand the concept of relationship marketing to improve interaction with customers. - Know the quality principles in providing customer service to optimize customer satisfaction. - Learn to evaluate data on the purchasing behavior and satisfaction of regular customers. - Identify purchasing trends and customer needs through accurate data analysis. - Use tools to collect and analyze customer data effectively. - Master the means of communication with the client on the Internet for adequate interaction. - Apply customer loyalty strategies using newsletters and seasonal events.

Content

Career opportunities

- Digital customer satisfaction analyst - Relationship marketing specialist - Quality consultant in customer services - Purchasing behavior data manager - Loyalty strategies coordinator - Responsible for digital communication with customers - Trends and customer needs analyst

What it prepares you for

The Digital Customer Satisfaction Assessment Course will prepare you to identify and analyze customer needs and expectations through behavioral and satisfaction data evaluation strategies. You will learn to use tools for collecting and feedback information, as well as implementing effective communication and customer loyalty strategies. Upon completion, you will be able to improve the quality of service and the relationship with customers, optimizing their satisfaction. This training is complementary and does not qualify for professional practice.

The Digital Customer Satisfaction Evaluation Course is aimed at professionals and graduates in the sector interested in expanding or updating their knowledge. Relationship marketing concepts, strategies for assessing customer satisfaction, and tools for data collection and analysis are covered. This course does not qualify for professional practice.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.