Online Training

Online Diploma in Customer Experience

Name: Online Diploma in Customer Experience
Brand: INESEM - INSTITUTO EUROPEO DE ESTUDIOS EMPRESARIALES
SKU: 344488-2303
Availability: OutOfStock

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130 hours

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Spanish

The Diploma in Customer Experience is a great opportunity to gain a deeper understanding of the customers of any company or organization. The consequences of a poor customer experience can be devastating, causing irreparable damage to a brand and potentially ruining it. Knowledge of your clientele is one of the most powerful advantages you can have because it results in a better user experience. For a long-term strategy, nothing is more important than retaining clientele and attracting new market segments. That's why leadership in the industry depends on good, long-term relationships with clientele. Companies know this because they increasingly require more specialized records.

Instituciones educativas

$434

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Define a plan for an excellent customer experience. - Find your target audience and get to know them in depth. - Improve the profitability obtained by each user. - Learn to build public loyalty and increase the satisfaction indicator.

Content

Career opportunities

Job opportunities for graduates of the Diploma in Customer Experience include roles in marketing and digital communications. Some positions worth highlighting are UX specialist, CSR technician, product manager, branding and communication technician and project manager, as well as expert consulting in customer loyalty and user experience.

What it prepares you for

With this Diploma in Customer Experience you will have the training and skills necessary to track customer satisfaction, build loyalty among the target audience, design a customer experience plan and optimize the customer journey, as well as the NPS. You will be able to ensure the future of your business through excellent relationships with the consumers of your products or services, building long-term loyalty.

This Diploma in Customer Experience is designed specifically for marketing and communications professionals responsible for customer experience. Some notable positions would be customer service technician, marketing and communications director, corporate social responsibility specialist, and reputation and brand specialist.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism.

We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs.

You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.