Online Training

Professional Technical Course in Customer Loyalty and Customer Service

Name: Professional Technical Course in Customer Loyalty and Customer Service
Brand: EUROINNOVA INTERNATIONAL ONLINE EDUCATION
SKU: 2414-1601
Availability: OutOfStock

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300 hours

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Spanish

Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes that generate customer loyalty can be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and using tools that are available, constantly improving customer service and, thus, achieving customer satisfaction.

Instituciones educativas

$430

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Details to take into account

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Multilingual support

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Digital certificate included

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Assistant Phia

Objectives

- Discover the concepts related to relationship marketing. - Identify the houses that generate customer loyalty and analyze the consequences that loyalty produces for the company. - Identify the differentiating elements of companies to achieve loyalty. - Achieve the values that the client wants to find in their commercial transactions. - Provide quality service, knowing what customer service should be like. - Know techniques to improve communication with the client. - Know the profile of both the client and the seller.

Content

Career opportunities

Professionals related to commerce, Supplier, Manager, Hostess, Clerk, Businessman, Marketing.

What it prepares you for

With this course in Customer Loyalty and Customer Service you will gain the ability to use relationship marketing as a work tool within your organization, that is, intervene as a factor within the company to build consumer trust. You will obtain training to provide adequate customer service and the methods that exist to achieve it and become familiar with the profiles of the people that we will find in quality service and customer service.

This Professional Technician course in Customer Loyalty and Customer Service is aimed at those professionals who, due to their work within an organization and treating the human factor as a relevant agent, have to transmit to their customers a condition of trust that becomes a guarantee of loyalty and a good image. As well as professionals related to customer service and individualized assistance, interested in studying customer approach strategies.

Our training is 100% online, which allows students to self-regulate their study and adapt it to their own needs. We are committed to personalized and autonomous teaching, with an approach based on critical thinking and constructivism. We have a highly specialized teaching team that will accompany you throughout the entire teaching-learning process. This will allow you to personalize your training even more, since we adapt to your pace and needs. You will have access to our learning platform, MyLXP, from any device and at any time of the day, allowing you to decide how and when to study. All of this is possible thanks to our Educa LXP (Learning Experience Platform) methodology, an environment designed to boost your educational progress, encourage innovation and offer a personalized learning experience adapted to each need.