Online Training
Technical Course in Total Quality in Public Administrations
200 hours
Spanish
Educational institutions

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Online Training
200 hours
Spanish
Educational institutions

Request information
Multilingual support
Digital certificate included
Assistant Phia
- Know the concepts of quality and see the different developments through quality, quality management systems and total quality management. - Know the Public Administration as service-providing companies and the importance of quality in Service Organizations. - Know how to identify the European Quality model, as well as its structure. - Acquire knowledge to use tools aimed at quality management. - Learn the Principles of Action of Public Administration. - Implement the modernization of citizen service in Public Administrations.
General Administrative Sector
This course in Total Quality in Public Administrations prepares you to acquire the knowledge, principles, skills, and tools to improve the quality management system in Public Administration in order to guarantee good service in customer service.