Airport Customer Service Specialist Course

Online COURSE 100% On-line

Airport Customer Service Specialist Course

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$306.00
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Duration

200 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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Learn from the best in your sector

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sandra valdivia cantero

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Airport Customer Service Specialist Course

Información adicional del Online COURSE

Airport Customer Service Specialist Course

6 months de tutorización

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Course information

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More details

Course information

Description

Without a doubt, one of the main objectives of every airport and/or airline must be the provision of quality service to its customers, which involves special care in customer service. From information related to boarding and billing, to the processing and receipt of possible complaints and claims, through the processing of the necessary documentation or the issuance of tickets, customer service at airports covers a wide variety of activities. Through the airport customer service specialist course, the aim is to offer the necessary training to efficiently manage any customer service, both in airports and airlines.

Job opportunities

Customer service, information to users at airports, complaints and claims management, handling agent, ground hostess, etc.

What does it prepare you for?

With this airport customer service specialist course you will be able to develop the professional and social skills and competencies necessary to efficiently manage the provision of customer service. To achieve the proposed goals, you will learn to manage the different customer service processes at airports, as well as the reception and processing of complaints and claims. In addition, you will obtain the necessary notions to provide this service in English.

Who is it addressed to?

The course is aimed at all those professionals and students in the field of communication and customer service interested in specializing in the management of customer service at airports. In general, it is aimed at anyone who is interested in working in customer service for airlines and airports.

Objectives

- Know the main concepts and relationships between the airline and passengers. - Know how to manage the different customer service processes at airports. - Know the legal aspects to take into account in the relationship with the client. - Know the most relevant areas in the provision of service at airports, from security control to arrival at the destination. - Learn to manage queries, claims and complaints. - Learn to provide customer service at airports in English.

Airport Customer Service Specialist Course

$306.00