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Course MF0245-3 Management of Complaints and Claims in Consumer Matters

Name: Course MF0245-3 Management of Complaints and Claims in Consumer Matters en Estados Unidos
Brand: EducaHub
SKU: 14742-2501
Availability: InStock

$208.00

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Duration

90 hours

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Credits

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Language

Spanish

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Agenda

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Credit your success

At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

Certified by

QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Competence Units included in the Training Module MF0245_3 Management of Complaints and Claims in Consumer Matters, regulated in Royal Decree 1522/2011, of October 31, which establishes the corresponding Certificate of Professionalism Customer, Consumer or User Service. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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marina of las angustias rivas enough

Graduated in Law from the University of Granada and Master in Business Legal Advice, specialized in Compliance, Law criminal and Law of company. His career combines experience in the financial sector, the practice of law and university teaching, with a practical approach aimed at regulatory compliance and legal risk management. He currently works as a teacher at the Faculty of Law, combining academic tutoring with the design of training content and specialized legal dissemination. Integrates experience in financial advice, corporate compliance and legal training applied in digital environments.

Teaching experience:

Teacher — Faculty of Law: Tutoring and academic support; Personalized support and resolution of doubts; Design and planning of training projects; Preparation of teaching guides and teaching materials; Adaptation of programs to digital environments; Management of subsidized training according to the FUNDAE system; Coordination with content providers.

Professional experience:

Professional in the banking and insurance sector: Functions in financial entities; Financial advice in the insurance sector. Lawyer — Criminal Department: Legal advice in criminal procedures; Participation in procedural defense; Advice on compliance and business law. Publications: Writing specialized legal articles for corporate websites and professional entities, including the World Compliance Association.

Professional skills:

Corporate compliance and legal risk prevention; Law economic and business criminal; Financial advice (MiFID II); Design and management of online legal training; Legal disclosure in digital environments.

Graduated in Law from the University of Granada and Master in Business Legal Advice, specialized in Compliance, Law criminal and Law of company. His career combines experience in the financial sector, the practice of law and university teaching, with a practical approach aimed at regulatory compliance and legal risk management. He currently works as a teacher at the Faculty of Law, combining academic tutoring with the design of training content and specialized legal dissemination. Integrates experience in financial advice, corporate compliance and legal training applied in digital environments.

Teaching experience:

Teacher — Faculty of Law: Tutoring and academic support; Personalized support and resolution of doubts; Design and planning of training projects; Preparation of teaching guides and teaching materials; Adaptation of programs to digital environments; Management of subsidized training according to the FUNDAE system; Coordination with content providers.

Professional experience:

Professional in the banking and insurance sector: Functions in financial entities; Financial advice in the insurance sector. Lawyer — Criminal Department: Legal advice in criminal procedures; Participation in procedural defense; Advice on compliance and business law. Publications: Writing specialized legal articles for corporate websites and professional entities, including the World Compliance Association.

Professional skills:

Corporate compliance and legal risk prevention; Law economic and business criminal; Financial advice (MiFID II); Design and management of online legal training; Legal disclosure in digital environments.

maría vergara montes

Graduated in Law from the University of Granada, with a Master's Degree in Taxation and Tax Consulting from the University of Granada and the Professional College of Economists of Granada. Specialized in formal and procedural tax obligations, combining professional experience in tax and legal advice with a consolidated track record in online higher education.

Teaching Experience:

Since 2020 she has been a Full Professor at INESEM Business School — Grupo Educa EDTECH, where it tutors legal and business training. Their work integrates tax advice, design of academic content, management of subsidized training and personalized support of students in digital environments. Teaching experience: Full Professor — INESEM Business School, Grupo Educa EDTECH (2020—To date): Online higher education tutoring at the Faculty of Law; Academic support and personalized monitoring of students; Resolution of doubts and guidance in the learning process; Design, planning and development of training projects; Preparation of teaching guides and teaching materials; Updating and adapting training programs to digital environments; Management of subsidized training according to the FUNDAE system; Identification of training needs and user support.

Professional experience:

Tax and legal advisor — Consultancy 4 Asociados AQA, S. C. P.: Advice on tax matters Management of fiscal and procedural obligations Encarnación Rodríguez Martínez Law Firm S. L. Director of Communications and presentations — Music Industry: Communication and organization of work groups.

Professional skills:

Taxation and tax advice; Formal and procedural tax obligations; FUNDAE subsidized training management; Design and planning of online training; Tutoring in digital learning environments.

Graduated in Law from the University of Granada, with a Master's Degree in Taxation and Tax Consulting from the University of Granada and the Professional College of Economists of Granada. Specialized in formal and procedural tax obligations, combining professional experience in tax and legal advice with a consolidated track record in online higher education.

Teaching Experience:

Since 2020 she has been a Full Professor at INESEM Business School — Grupo Educa EDTECH, where it tutors legal and business training. Their work integrates tax advice, design of academic content, management of subsidized training and personalized support of students in digital environments. Teaching experience: Full Professor — INESEM Business School, Grupo Educa EDTECH (2020—To date): Online higher education tutoring at the Faculty of Law; Academic support and personalized monitoring of students; Resolution of doubts and guidance in the learning process; Design, planning and development of training projects; Preparation of teaching guides and teaching materials; Updating and adapting training programs to digital environments; Management of subsidized training according to the FUNDAE system; Identification of training needs and user support.

Professional experience:

Tax and legal advisor — Consultancy 4 Asociados AQA, S. C. P.: Advice on tax matters Management of fiscal and procedural obligations Encarnación Rodríguez Martínez Law Firm S. L. Director of Communications and presentations — Music Industry: Communication and organization of work groups.

Professional skills:

Taxation and tax advice; Formal and procedural tax obligations; FUNDAE subsidized training management; Design and planning of online training; Tutoring in digital learning environments.

Información adicional del PROFESSIONAL CERTIFICATES

Course MF0245-3 Management of Complaints and Claims in Consumer Matters

6 months de tutorización

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We create things that work better and last longer. Our products solve real problems with clean design and honest materials.

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Customer service is one of the main pillars in the competitiveness of companies in the new century. By understanding the concept of relationship marketing and its correct application, the causes that generate customer loyalty can be identified, as well as their consequences for the company. It is about increasing the commercial quality of the company, developing skills and using tools that are available, constantly improving customer service and, thus, achieving customer satisfaction. With this course the student will learn the necessary knowledge to manage complaints and claims in consumer matters.

It carries out its activity in all productive sectors in the area of information and orientation to the consumer/user of goods and services, and in customer service departments.

This training conforms to the training itinerary of the Training Module MF0245_3 Management of Complaints and Claims in Consumer Matters, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Communities. Autonomous, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people who want to direct their future work towards the management of consumer complaints and claims related to customer service activities, or those who want to update their professional knowledge.

- Adequately identify the query, complaint or claim of the client/consumer/user regarding consumption to deduce lines of action. - Inform/guide the consumer of the rights and possible mediation/arbitration mechanisms and/or solutions, at their level, in relation to the problem/query raised in accordance with established specifications and current regulations. - Process complaints and claims towards the company departments and/or corresponding entities and organizations, so that the consumer's objective or interest in resolving the conflict is satisfied. - Control the claim process to detect anomalies or delays.

Course MF0245-3 Management of Complaints and Claims in Consumer Matters

$208.00

Course MF0245-3 Management of Complaints and Claims in Consumer Matters

Agenda

At the end of the course, you will obtain the accredited qualification

Learn from the best in your sector

Course information

Course information

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