Course MF0975-2 Reception and Communication Techniques

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Course MF0975-2 Reception and Communication Techniques

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$206.00
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Duration

90 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

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QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF0975_2 Reception and Communication Techniques, regulated in Royal Decree 1210/2009, of July 17, modified by RD 645/2011, which establishes the corresponding Certificate of Professionalism Administrative Activities in the Relationship with the Client. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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Course MF0975-2 Reception and Communication Techniques

Información adicional del PROFESSIONAL CERTIFICATES

Course MF0975-2 Reception and Communication Techniques

6 months de tutorización

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Course information

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Course information

Description
Currently, in the world of administration and management and within the professional area of ​​information and communication management, more specifically in administrative activities in the relationship with the client, it is very important to know the different processes by which they are carried out. Therefore, this course aims to provide the necessary knowledge to understand reception and communication techniques.

Job opportunities

This professional carries out his activity as an employee, in any company or entity in the private or public sector, mainly in a commercial department, a purchasing and/or warehouse department, or in a reception, registration, complaints handling or after-sales service, performing the functions at the request of a senior manager.

What does it prepare you for?

This training conforms to the training itinerary of the Training Module MF0975_2 Reception and Communication Techniques, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry itself. of Labor (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

Who is it addressed to?

This course is aimed at all those people who are dedicated to the world of administration and management, more specifically in administrative activities in customer relations, within the professional area of ​​information and communication management who intend to obtain knowledge related to reception and communication techniques.

Objectives

- Receive visits from internal and external clients of the organization, or from the general public, in accordance with their scope of action, applying quality of service and protocol criteria, in order to channel their requests effectively and quickly. - Channel oral communications – telephone or telematic –, internal or external, of the organization to the appropriate recipients, applying internal action protocols and transmitting the best image, to respond effectively and quickly to requests. - Manage the registration and distribution of written communications – documents and/or conventional or electronic correspondence and parcels received or issued, quickly, efficiently and in accordance with legal and internal regulations, to optimize the circulation and availability of information in its area of ​​​​competence. - Write and complete communication or information documents and forms, official or private, correctly and neatly, complying with the instructions received and using conventional or computerized means available, in order to transmit the best image of the organization to its recipients.

Course MF0975-2 Reception and Communication Techniques

$206.00