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Course MF1067-3 Organization and Customer Service in Apartments

Name: Course MF1067-3 Organization and Customer Service in Apartments en Estados Unidos
Brand: EducaHub
SKU: 14810-1501
Availability: InStock

$464.00

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Duration

130 hours

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Credits

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Language

Spanish

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Agenda

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Credit your success

At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

Certified by

QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF1067_3 Organization and Customer Service in Apartments, regulated in Royal Decree 1376/2008, of August 1, which establishes the corresponding Certificate of Professionalism HOTA0208 Management of Apartments and Cleaning in Accommodations. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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sandra valdivia cantero

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Información adicional del PROFESSIONAL CERTIFICATES

Course MF1067-3 Organization and Customer Service in Apartments

6 months de tutorización

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Course information

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Course information

Nowadays, in the world of hospitality and tourism, it is very important to know the different management of floors and cleaning in accommodations. Therefore, this course is about providing the necessary knowledge for the organization and customer service in apartments.

He carries out his professional activity in both large, medium and small accommodation companies, usually private, although they can also be public. He performs his duties under the supervision of the director of the accommodation area or the director of the establishment himself.

This training conforms to the training itinerary of the Training Module MF1067_3 Organization and Customer Service in Apartments, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people who are dedicated to the world of hospitality and tourism, more specifically to the management of apartments and cleaning of accommodations, in the professional area of accommodation and who intend to obtain knowledge related to the organization and customer service in apartments.

- Define and establish the service provision processes of the flooring department, specifying the work plans to achieve adequate and profitable results. - Direct the formalization and control of inventories of clothing, products, cleaning materials, machines, utensils and furniture so that their quantity and degree of rotation and conservation can be known, providing technical and operational assistance. - Establish standards, procedures, methods and measures for external supply, storage, internal distribution, periodic control and replacement of the products, materials and utensils of the floor area, so that the maximum economic benefit can be obtained from the available resources. - Coordinate, in collaboration with the departments involved, the maintenance and repair of the floor area facilities, supervising the final results. - Monitor compliance with the rules regarding the safety of people and things, informing and controlling the personnel under their charge and participating in the evacuation in cases or emergency drills.

Course MF1067-3 Organization and Customer Service in Apartments

$464.00

Course MF1067-3 Organization and Customer Service in Apartments

Agenda

At the end of the course, you will obtain the accredited qualification

Learn from the best in your sector

Course information

Course information

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