Course MF1329-1 Basic Customer Service

PROFESSIONAL CERTIFICATES 100% On-line

Course MF1329-1 Basic Customer Service

Logo Certificado
$206.00
icon-image--AREVoejRiYWZXWTgwd__icon_46yRHH

Duration

50 hours

icon-image--AOXlJL0RwdnFkNFJoQ__icon_AmYHyN

Credits

icon-image--AZWNoU3NORUJFT05Jb__icon_Eb3yRN

Language

Spanish

icon-image--AblBFR1k5MGJ3WmE1R__icon_7eMC3c

No limit

AI Assistant

Agenda

Generating PDF url

Credit your success

At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

Certified by

Logo Certificado

QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF1329_1 Basic Customer Service, regulated in Royal Decree 1694/2011, of November 18, which establishes the corresponding Certificate of Professionalism COMT0211 Auxiliary Commerce Activities. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

+20 years

boosting learning

image-block-40399550709973

+2M

millions of students around the world

image-block-40615384809685
icon-image--AYmlhdVNnTmZCR21NY__icon_9etegE

IA First University

Phia, your AI tutor available 24/7

Summaries, podcasts and flashcards generated for you

Adaptive quizzes that measure your progress

Learn at your pace, from any device

image-block-40399587410133

Scholarships and funding

Make your training more accessible: finance at 0% interest and obtain personalized scholarships.

Scholarships of up to 25%

+500

specialized courses in EducaHub

Cloister

Learn from the best in your sector

image-block-AOHJCMWxmQkZMbHQyc__image_with_default_9kF3NL

candela lópez millán

Graduated in Marketing and Market Research from the University of Granada, Master in Digital Marketing from the International University of La Rioja. His profile combines practical experience in online marketing, SEO positioning and social media management with teaching activity in the area of ​​marketing. Since 2024, she has been working as a marketing technician and SEO consultant, participating in content creation, web optimization and lead capture campaigns. It integrates creativity, analysis and digital strategy, directing its actions towards brand development and improving performance in digital environments. Teaching experience: Teacher in the area of ​​Marketing: Tutoring of students; Writing articles on marketing and digital communication; Teaching training masterclasses. Professional experience: SEO Consultant, Content Specialist and Social Media: On page and off page SEO Optimization; Improvement and creation of optimized content; Development of copywriting and writing tasks; Social media management, mainly LinkedIn and TikTok; Creation and execution of campaigns to capture qualified leads; Development of brand content and communication actions. Marketing Technician: Design and creation of corporate website using HubSpot; Writing content in several languages ​​for corporate blog; Contact and follow-up of potential clients; Support in management and organization of trade fairs. Publications: Articles on marketing and digital communication on corporate platforms. Professional skills: SEO positioning on page and off page; Web analytics and content optimization; Strategic management of social networks; Creation of lead capture campaigns; Web development with HubSpot; Teaching in digital marketing. Languages: English B2.

Graduated in Marketing and Market Research from the University of Granada, Master in Digital Marketing from the International University of La Rioja. His profile combines practical experience in online marketing, SEO positioning and social media management with teaching activity in the area of ​​marketing. Since 2024, she has been working as a marketing technician and SEO consultant, participating in content creation, web optimization and lead capture campaigns. It integrates creativity, analysis and digital strategy, directing its actions towards brand development and improving performance in digital environments. Teaching experience: Teacher in the area of ​​Marketing: Tutoring of students; Writing articles on marketing and digital communication; Teaching training masterclasses. Professional experience: SEO Consultant, Content Specialist and Social Media: On page and off page SEO Optimization; Improvement and creation of optimized content; Development of copywriting and writing tasks; Social media management, mainly LinkedIn and TikTok; Creation and execution of campaigns to capture qualified leads; Development of brand content and communication actions. Marketing Technician: Design and creation of corporate website using HubSpot; Writing content in several languages ​​for corporate blog; Contact and follow-up of potential clients; Support in management and organization of trade fairs. Publications: Articles on marketing and digital communication on corporate platforms. Professional skills: SEO positioning on page and off page; Web analytics and content optimization; Strategic management of social networks; Creation of lead capture campaigns; Web development with HubSpot; Teaching in digital marketing. Languages: English B2.

icon-image--AOHMyWkFxZE1vb1Vyc__icon_jBBNW9

More details

Course information

We create things that work better and last longer. Our products solve real problems with clean design and honest materials.

More details

Course information

Description
In the field of commerce and marketing, it is necessary to know the different fields of auxiliary commerce activities, within the professional area of ​​sales. Thus, this course aims to provide the necessary knowledge for basic customer service.

Job opportunities

They carry out their functions in commercial establishments: stores, supermarkets and hypermarkets, on behalf of others, or on their own in the case of local delivery, following the instructions received and under the direct supervision of a person in charge of the establishment or commercial delivery.

What does it prepare you for?

This training is in accordance with the training itinerary of the Training Module MF1329_1 Basic Customer Service, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will be eligible to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself. (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

Who is it addressed to?

This course is aimed at all those people who are dedicated to the world of commerce and marketing, more specifically to auxiliary commerce activities, in the professional area of ​​sales and who intend to obtain knowledge related to basic customer service.

Objectives

- Apply basic communication techniques in different care and treatment situations based on different elements, barriers, difficulties and alterations. - Adopt attitudes and behaviors that provide effective, quality customer service in simple basic service situations at the point of sale. - Apply basic care techniques in different situations of information demand and customer requests. - Adopt assertive behavior guidelines, adapting them to situations of customer complaints and/or requests at the point of sale or home delivery.

Course MF1329-1 Basic Customer Service

$206.00

¿No era lo que buscabas?

Explora otras áreas de aprendizaje

Inteligencia Artificial & Data Ciberseguridad Cloud Computing Marketing Digital Ciencias de la Salud Dirección & Liderazgo Salud Mental & Bienestar Docencia & Educación