Course MF1329-1 Basic Customer Service

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Course MF1329-1 Basic Customer Service

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$206.00
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Duration

50 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF1329_1 Basic Customer Service, regulated in Royal Decree 1694/2011, of November 18, which establishes the corresponding Certificate of Professionalism COMT0211 Auxiliary Commerce Activities. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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Course MF1329-1 Basic Customer Service

Información adicional del PROFESSIONAL CERTIFICATES

Course MF1329-1 Basic Customer Service

6 months de tutorización

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Course information

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Course information

Description
In the field of commerce and marketing, it is necessary to know the different fields of auxiliary commerce activities, within the professional area of ​​sales. Thus, this course aims to provide the necessary knowledge for basic customer service.

Job opportunities

They carry out their functions in commercial establishments: stores, supermarkets and hypermarkets, on behalf of others, or on their own in the case of local delivery, following the instructions received and under the direct supervision of a person in charge of the establishment or commercial delivery.

What does it prepare you for?

This training is in accordance with the training itinerary of the Training Module MF1329_1 Basic Customer Service, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will be eligible to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself. (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

Who is it addressed to?

This course is aimed at all those people who are dedicated to the world of commerce and marketing, more specifically to auxiliary commerce activities, in the professional area of ​​sales and who intend to obtain knowledge related to basic customer service.

Objectives

- Apply basic communication techniques in different care and treatment situations based on different elements, barriers, difficulties and alterations. - Adopt attitudes and behaviors that provide effective, quality customer service in simple basic service situations at the point of sale. - Apply basic care techniques in different situations of information demand and customer requests. - Adopt assertive behavior guidelines, adapting them to situations of customer complaints and/or requests at the point of sale or home delivery.

Course MF1329-1 Basic Customer Service

$206.00