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Course MF1423-2 Attention and Management of Incoming Calls in a Telecare Service

Name: Course MF1423-2 Attention and Management of Incoming Calls in a Telecare Service en Estados Unidos
Brand: EducaHub
SKU: 10561-1401
Availability: InStock

$206.00

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Duration

90 hours

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Credits

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Language

Spanish

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Agenda

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Credit your success

At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

Certified by

QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF1423_2 Attention and Management of Incoming Calls in a Telecare Service, regulated in Royal Decree 1697/2011, of November 18, which establishes the corresponding Certificate of Professionalism SSCG0111 Management of Telecare Calls. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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rogelio delgado mingorance

Industrial Technical Engineer, specializing in Electricity, and Industrial Organization Engineer from the University of Jaén, he also has a Master's Degree in Project Management and Management. He began his professional career as a design engineer and construction manager in industrial facilities, developing technical projects and supervising the execution of works in the industrial field. Subsequently, he oriented his career towards the field of training, where he has developed extensive experience as a teacher both in person and online, teaching courses in areas related to engineering, industry, management, facilities and renewable energies.

Teaching experience

Teacher in face-to-face and online training:

Teaching courses in areas of engineering, industry, management, facilities and renewable energies

Professional experience

Project engineer and construction manager in industrial facilities:

Development of technical projects in the industrial field

Management and supervision of works in industrial facilities

Professional Skills:

Highlights include project management in industrial facilities, technical training in engineering and industry, project management and direction (Project Management), and the development and supervision of industrial facilities and systems linked to renewable energies.

Industrial Technical Engineer, specializing in Electricity, and Industrial Organization Engineer from the University of Jaén, he also has a Master's Degree in Project Management and Management. He began his professional career as a design engineer and construction manager in industrial facilities, developing technical projects and supervising the execution of works in the industrial field. Subsequently, he oriented his career towards the field of training, where he has developed extensive experience as a teacher both in person and online, teaching courses in areas related to engineering, industry, management, facilities and renewable energies.

Teaching experience

Teacher in face-to-face and online training:

Teaching courses in areas of engineering, industry, management, facilities and renewable energies

Professional experience

Project engineer and construction manager in industrial facilities:

Development of technical projects in the industrial field

Management and supervision of works in industrial facilities

Professional Skills:

Highlights include project management in industrial facilities, technical training in engineering and industry, project management and direction (Project Management), and the development and supervision of industrial facilities and systems linked to renewable energies.

maría de las nieves peña bo

Industrial Technical Engineer from the Polytechnic University of Madrid, specialized in Industrial Chemistry and Polymer Technology, with advanced training in quality and environmental management as a University Expert from the San Jorge University / SEAS. He has experience in the development of R&D&I projects and in the preparation of technical reports aimed at obtaining and optimizing public incentives linked to innovative and environmental activities. In addition, it has a solid track record in the training field, including coordination of master's programs, student tutoring and delivery of technical training in online mode.

Teaching experience:

Coordinator of master's programs: Organization and academic monitoring of training programs. Student tutor: Academic support and monitoring of training progress. Teacher in online mode: Delivery of technical training in virtual environments.

Professional experience:

Development of R&D&I projects: Participation in innovation and technological development projects. Preparation of technical reports for public incentives: Writing and optimization of technical documentation to obtain aid related to innovative and environmental activities.

Professional skills:

R&D&I project management; Preparation of technical reports for public incentives; Quality and environmental management; Industrial Chemistry and Polymer Technology; Academic coordination of master's programs.

Languages:

English B2.

Industrial Technical Engineer from the Polytechnic University of Madrid, specialized in Industrial Chemistry and Polymer Technology, with advanced training in quality and environmental management as a University Expert from the San Jorge University / SEAS. He has experience in the development of R&D&I projects and in the preparation of technical reports aimed at obtaining and optimizing public incentives linked to innovative and environmental activities. In addition, it has a solid track record in the training field, including coordination of master's programs, student tutoring and delivery of technical training in online mode.

Teaching experience:

Coordinator of master's programs: Organization and academic monitoring of training programs. Student tutor: Academic support and monitoring of training progress. Teacher in online mode: Delivery of technical training in virtual environments.

Professional experience:

Development of R&D&I projects: Participation in innovation and technological development projects. Preparation of technical reports for public incentives: Writing and optimization of technical documentation to obtain aid related to innovative and environmental activities.

Professional skills:

R&D&I project management; Preparation of technical reports for public incentives; Quality and environmental management; Industrial Chemistry and Polymer Technology; Academic coordination of master's programs.

Languages:

English B2.

Información adicional del PROFESSIONAL CERTIFICATES

Course MF1423-2 Attention and Management of Incoming Calls in a Telecare Service

6 months de tutorización

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Course information

We create things that work better and last longer. Our products solve real problems with clean design and honest materials.

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Course information

Currently, in the world of sociocultural and community services and within the professional area of social care, more specifically in the attention and management of incoming calls in a telecare service, it is very important to know the different processes. Therefore, this course aims to provide the necessary knowledge to know how to use tools, techniques and skills to provide a quality telecare service.

He carries out his professional activity in the public and private spheres, as an employee, in any organization that has a Care Center for the provision of telecare services, under the supervision of a competent higher-level professional. It is located in the social and socio-health services sector, in the following productive activities: reception, issuance and management of calls, administrative and documentary management, coordination and mobilization of personal, social, health and emergency resources. Among the most relevant occupations and jobs we can highlight: Telecare teleoperator.

This training conforms to the training itinerary of the Training Module MF1423_2 Attention and Management of Incoming Calls in a Telecare Service, certifying that you have passed the different Competence Units included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Communities. Autonomous, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

To all those people who, either out of self-interest or professional need, wish to acquire the knowledge and skills required to carry out their work as a Telecare Teleoperator.

- Establish the process for responding to the first call to a telecare service, indicating how to verify the operation of the equipment and the accuracy of the file data. - Apply processes to manage incoming calls in a telecare service so that the response is adapted to the situation and characteristics of the demands and resources are mobilized in each case. - Apply administrative and document management techniques, establishing agendas for follow-up.

Course MF1423-2 Attention and Management of Incoming Calls in a Telecare Service

$206.00

Course MF1423-2 Attention and Management of Incoming Calls in a Telecare Service

Agenda

At the end of the course, you will obtain the accredited qualification

Learn from the best in your sector

Course information

Course information

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