Course MF1768--1 Basic Communication Operations in Gambling Establishments

PROFESSIONAL CERTIFICATES 100% On-line

Course MF1768--1 Basic Communication Operations in Gambling Establishments

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$207.00
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Duration

60 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

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CERTIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF1768_1 Basic Communication Operations in Gambling Establishments, regulated in Royal Decree 1695/2011, of November 18, which establishes the corresponding Certificate of Professionalism. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

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Course information

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Course information

Description
Currently, it is essential to carry out operations related to the development of basic communication operations in gambling establishments, applying the current regulations on the admission of people in this type of establishments, serving the client according to the protocol established by the company, establishing adequate communication both internally and externally and applying the basic guidelines for the resolution of conflicts that may arise. This course aims to provide students with the necessary knowledge to communicate with different regular interlocutors in gambling establishments.

Job opportunities

He develops his professional activity in large and medium-sized companies in the private gaming sector, carrying out communication in his workplace according to the guidelines established for proper treatment with clients. In application of the current regulations regarding the admission of clients in gambling establishments, you can perform your functions within this type of establishments in a way that contributes to maintaining the corporate image.

What does it prepare you for?

This training is in accordance with the training itinerary of the Training Module MF1768_1 Basic communication operations in gambling establishments, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will be eligible to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities. as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

Who is it addressed to?

This course is aimed at all those people interested individually or professionally in the world of gambling, more specifically with communication operations in gambling establishments.

Objectives

- Assess the general image, behavior and attitudes projected by the staff of gambling establishments in relation to the most common standards of these organizations and the consequences that a negative image may cause. - Use basic face-to-face communication techniques with clients, transmitting information in accordance with routine socio-professional uses and customs in gambling establishments. - Apply effective communication techniques in situations of professional relationships with hierarchical superiors and other members of the gambling establishment, selecting the appropriate action guidelines based on the different elements, barriers, difficulties and existing alterations. - Apply basic guidelines for action in response to customer complaints and claims in gambling establishments, following criteria and procedures established by different organizations.

Course MF1768--1 Basic Communication Operations in Gambling Establishments

$207.00

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