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Course MF2168-3 Techniques for Receiving and Categorizing Demands and Communication with the User

Name: Course MF2168-3 Techniques for Receiving and Categorizing Demands and Communication with the User en Estados Unidos
Brand: EducaHub
SKU: 146963-1402
Availability: InStock

$377.00

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Duration

110 hours

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Credits

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Language

Spanish

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No limit

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At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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CERTIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Module MF2168_3 Techniques for the Reception and Categorization of Demands and Communication with the User, regulated in Royal Decree 548/2014, of June 27, which establishes the Certificate of Professionalism SEAD0312 Teleoperations of Attention, Management and Coordination of Emergencies. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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elisabet san juan garcia

Graduate in Labor Sciences, Diploma in Labor Relations and Master in Human Resources Management and Management. It has a higher level in Occupational Risk Prevention in the three technical specialties and various professional certificates in teaching and teletraining. He is currently Head of the Faculty of Human Resources at EDUCA EDTECH Group, where he leads educational innovation projects, coordinates teaching teams and designs training strategies aligned with the labor market. His profile integrates experience in Human Resources, prevention, online training and academic management in digital environments.

Teaching experience:

Head of the Faculty of Human Resources — EDUCA EDTECH Group: Leadership of educational innovation projects; Coordination of teaching teams; Design of training strategies aligned with the labor market; Supervision of academic quality in online programs. Online teacher and trainer in areas of: Labor management; Personnel selection; Talent development; Prevention of occupational risks; Business management. Design, coordination and tutoring of digital training programs: Application of active learning methodologies; Development of professional skills in virtual environments.

Professional experience:

Consulting in Human Resources and Occupational Risk Prevention: Development of people management projects; Implementation of talent development strategies; Advice on prevention of occupational risks; Collaboration with organizations on people management and corporate training projects.

Professional skills:

Direction and strategic management of Human Resources; Prevention of occupational risks in the three technical specialties; Design and management of online training; Educational innovation and digital transformation; Talent development and employability; Coordination and leadership of teaching teams.

Merits:

Academic leadership in the Faculty of Human Resources of EDUCA EDTECH Group; Certification as a Level 2 Educator — Google.

Graduate in Labor Sciences, Diploma in Labor Relations and Master in Human Resources Management and Management. It has a higher level in Occupational Risk Prevention in the three technical specialties and various professional certificates in teaching and teletraining. He is currently Head of the Faculty of Human Resources at EDUCA EDTECH Group, where he leads educational innovation projects, coordinates teaching teams and designs training strategies aligned with the labor market. His profile integrates experience in Human Resources, prevention, online training and academic management in digital environments.

Teaching experience:

Head of the Faculty of Human Resources — EDUCA EDTECH Group: Leadership of educational innovation projects; Coordination of teaching teams; Design of training strategies aligned with the labor market; Supervision of academic quality in online programs. Online teacher and trainer in areas of: Labor management; Personnel selection; Talent development; Prevention of occupational risks; Business management. Design, coordination and tutoring of digital training programs: Application of active learning methodologies; Development of professional skills in virtual environments.

Professional experience:

Consulting in Human Resources and Occupational Risk Prevention: Development of people management projects; Implementation of talent development strategies; Advice on prevention of occupational risks; Collaboration with organizations on people management and corporate training projects.

Professional skills:

Direction and strategic management of Human Resources; Prevention of occupational risks in the three technical specialties; Design and management of online training; Educational innovation and digital transformation; Talent development and employability; Coordination and leadership of teaching teams.

Merits:

Academic leadership in the Faculty of Human Resources of EDUCA EDTECH Group; Certification as a Level 2 Educator — Google.

manuel felipe moreno rojas

Higher Technician in Professional Risk Prevention, intermediate level, and Graduate in Labor Relations and Human Resources. His career combines technical experience in occupational risk prevention with teaching activity in the field of Occupational Health and Human Resources. He currently works as a teacher at the Faculty of Occupational and Human Resources of Educa Edtech Group, where he accompanies students in their training process through a practical and accessible methodology. It integrates technical vision, professional experience and an approach aimed at developing work and digital skills.

Teaching experience:

Teacher — Faculty of Occupational Risk and Human Resources, Educa Edtech Group: Specialized training in occupational risk prevention; Accompaniment and tutoring of students; Application of practical methodology aimed at understanding technical concepts; Promotion of digital skills and critical thinking.

Professional experience:

Occupational Risk Prevention Technician — Quesada Prevention Service: Management of preventive programs; Carrying out visits to companies; Verification of regulatory compliance in occupational health and safety. Hotel receptionist: Customer service; administrative and organizational management; Resolution of incidents.

Professional skills:

Prevention of occupational risks; Management of preventive programs in companies; Regulatory compliance in occupational health and safety; Teaching in Occupational Health and Human Resources; Development of labor and digital skills.

Higher Technician in Professional Risk Prevention, intermediate level, and Graduate in Labor Relations and Human Resources. His career combines technical experience in occupational risk prevention with teaching activity in the field of Occupational Health and Human Resources. He currently works as a teacher at the Faculty of Occupational and Human Resources of Educa Edtech Group, where he accompanies students in their training process through a practical and accessible methodology. It integrates technical vision, professional experience and an approach aimed at developing work and digital skills.

Teaching experience:

Teacher — Faculty of Occupational Risk and Human Resources, Educa Edtech Group: Specialized training in occupational risk prevention; Accompaniment and tutoring of students; Application of practical methodology aimed at understanding technical concepts; Promotion of digital skills and critical thinking.

Professional experience:

Occupational Risk Prevention Technician — Quesada Prevention Service: Management of preventive programs; Carrying out visits to companies; Verification of regulatory compliance in occupational health and safety. Hotel receptionist: Customer service; administrative and organizational management; Resolution of incidents.

Professional skills:

Prevention of occupational risks; Management of preventive programs in companies; Regulatory compliance in occupational health and safety; Teaching in Occupational Health and Human Resources; Development of labor and digital skills.

pedro miguel molina avilés

Graduated in Criminology and Physical Activity and Sports Sciences from the University of Granada, with a Master's Degree in Secondary Education Teacher Training and a Master's Degree in Strategic Studies and International Security. He has a professional qualification as Director of Security and a teaching qualification from the National Police Corps in different training areas. His profile integrates the field of security and criminology with physical preparation and teaching, combining specialized academic training with experience in dissemination and collaboration in environments linked to security and mountains.

Professional experience:

University internships — Granada Civil Guard Command. Writer — Criminological dissemination magazine Criminal Fact: Writing popular articles on criminological matters. Mountain guide — Nevadensis: Accompaniment and guidance in mountain activities; Collaborator in dissemination of content on security matters. Publications: Criminological popularization articles in the magazine Criminal Fact.

Professional skills:

International security and strategic studies; Security Directorate; applied criminology; Physical preparation in security environments; Disclosure in criminological matters.

Graduated in Criminology and Physical Activity and Sports Sciences from the University of Granada, with a Master's Degree in Secondary Education Teacher Training and a Master's Degree in Strategic Studies and International Security. He has a professional qualification as Director of Security and a teaching qualification from the National Police Corps in different training areas. His profile integrates the field of security and criminology with physical preparation and teaching, combining specialized academic training with experience in dissemination and collaboration in environments linked to security and mountains.

Professional experience:

University internships — Granada Civil Guard Command. Writer — Criminological dissemination magazine Criminal Fact: Writing popular articles on criminological matters. Mountain guide — Nevadensis: Accompaniment and guidance in mountain activities; Collaborator in dissemination of content on security matters. Publications: Criminological popularization articles in the magazine Criminal Fact.

Professional skills:

International security and strategic studies; Security Directorate; applied criminology; Physical preparation in security environments; Disclosure in criminological matters.

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Course information

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Course information

In the field of safety and environment, it is necessary to know the different fields of emergency care, management and coordination teleoperators, within the professional area of safety and prevention. Thus, this course aims to provide the necessary knowledge to receive the call, processing the information, establishing and managing the appropriate response based on the priority and type of demand, as well as monitoring and coordinating between the different institutions involved in emergency management, under the supervision of the sector technician/supervisor, using, if necessary, the English language.

He develops his professional activity in emergency and emergency coordination centers. Professionals specialized in teletraining, the media and the coordination of health personnel and equipment.

This training conforms to the training itinerary of MF2168_3 Techniques for the reception and categorization of demands and communication with the user, certifying having passed the different Units of Competence included in it, and is aimed at the accreditation of the Professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Communities. Autonomous, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at professionals in the world of security and the environment, specifically in teleoperations for emergency care, management and coordination, within the professional area of security and prevention, and at all those people interested in acquiring knowledge related to techniques for receiving and categorizing demands and communicating with the user.

- Define the structure and function of an emergency coordination center and the necessary conditions to guarantee the quality of service to citizens and the safety in the professional performance of its workers. - Establish the connection to a call response, dispatch and emergency coordination management system. - Identify the procedure for receiving calls and requesting emergencies. - Apply and, where appropriate, choose the elements of the interpersonal communication process. - Identify the elements that occur in an integrated transmission system to have an overview of its operation. - Manage general cartography to locate the direction of demand and obtain geographic information about the emergency environment: topography of the place, unique elements, access roads, among others. - Manage geographic information systems to locate the direction of demand and obtain geographic information about the emergency scenario that facilitates the management and coordination of interventions.

Course MF2168-3 Techniques for Receiving and Categorizing Demands and Communication with the User

$377.00

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Course MF2168-3 Techniques for Receiving and Categorizing Demands and Communication with the User

Agenda

At the end of the course, you will obtain the accredited qualification

Learn from the best in your sector

Course information

Course information

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