Course UF0037 Information Techniques and Customer/Consumer/User Service

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Course UF0037 Information Techniques and Customer/Consumer/User Service

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$208.00
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Duration

60 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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CERTIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Unit UF0037 Information and Customer / Consumer / User Service Techniques, included in the Training Module MF0241_2 Information and Customer / Consumer / User Service, regulated in Royal Decree 1697/2011, of November 18, which establishes the Certificate of Professionalism COMT0110 Customer, consumer or user service. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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candela lópez millán

Graduated in Marketing and Market Research from the University of Granada, Master in Digital Marketing from the International University of La Rioja. His profile combines practical experience in online marketing, SEO positioning and social media management with teaching activity in the area of ​​marketing. Since 2024, she has been working as a marketing technician and SEO consultant, participating in content creation, web optimization and lead capture campaigns. It integrates creativity, analysis and digital strategy, directing its actions towards brand development and improving performance in digital environments. Teaching experience: Teacher in the area of ​​Marketing: Tutoring of students; Writing articles on marketing and digital communication; Teaching training masterclasses. Professional experience: SEO Consultant, Content Specialist and Social Media: On page and off page SEO Optimization; Improvement and creation of optimized content; Development of copywriting and writing tasks; Social media management, mainly LinkedIn and TikTok; Creation and execution of campaigns to capture qualified leads; Development of brand content and communication actions. Marketing Technician: Design and creation of corporate website using HubSpot; Writing content in several languages ​​for corporate blog; Contact and follow-up of potential clients; Support in management and organization of trade fairs. Publications: Articles on marketing and digital communication on corporate platforms. Professional skills: SEO positioning on page and off page; Web analytics and content optimization; Strategic management of social networks; Creation of lead capture campaigns; Web development with HubSpot; Teaching in digital marketing. Languages: English B2.

Graduated in Marketing and Market Research from the University of Granada, Master in Digital Marketing from the International University of La Rioja. His profile combines practical experience in online marketing, SEO positioning and social media management with teaching activity in the area of ​​marketing. Since 2024, she has been working as a marketing technician and SEO consultant, participating in content creation, web optimization and lead capture campaigns. It integrates creativity, analysis and digital strategy, directing its actions towards brand development and improving performance in digital environments. Teaching experience: Teacher in the area of ​​Marketing: Tutoring of students; Writing articles on marketing and digital communication; Teaching training masterclasses. Professional experience: SEO Consultant, Content Specialist and Social Media: On page and off page SEO Optimization; Improvement and creation of optimized content; Development of copywriting and writing tasks; Social media management, mainly LinkedIn and TikTok; Creation and execution of campaigns to capture qualified leads; Development of brand content and communication actions. Marketing Technician: Design and creation of corporate website using HubSpot; Writing content in several languages ​​for corporate blog; Contact and follow-up of potential clients; Support in management and organization of trade fairs. Publications: Articles on marketing and digital communication on corporate platforms. Professional skills: SEO positioning on page and off page; Web analytics and content optimization; Strategic management of social networks; Creation of lead capture campaigns; Web development with HubSpot; Teaching in digital marketing. Languages: English B2.

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Course UF0037 Information Techniques and Customer/Consumer/User Service

Información adicional del PROFESSIONAL CERTIFICATES

Course UF0037 Information Techniques and Customer/Consumer/User Service

6 months de tutorización

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Course information

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Course information

Description
In the field of commerce and marketing, it is necessary to know the different fields of customer, consumer or user service, within the professional area of ​​sales. Thus, this course aims to provide the necessary knowledge for information techniques and customer/consumer/user service.

Job opportunities

By completing this UF0037 course on Information and Customer Service Techniques you will be able to manage and execute customer/consumer/user service plans for goods and services. You will be able to work in companies that are dedicated to customer service and in specialized departments.

What does it prepare you for?

This training conforms to the itinerary of Training Unit UF0037 Information techniques and customer/consumer/user service. It certifies that you have passed the different Units of Competence included in them. And it is aimed at the accreditation of professional skills acquired through work experience and non-formal training. Way by which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities.

Who is it addressed to?

This UF0037 course is aimed at professionals in the world of commerce and marketing, specifically in customer, consumer or user service. Also to people within the professional area of ​​sales. And to all those interested in acquiring knowledge related to information techniques and customer/consumer/user service.

Objectives

The objectives to be achieved by completing this course UF0037 on Information Techniques and Customer Service are the following: - Apply communication techniques in customer service/advice situations. - Apply information organization techniques, both manual and computer-based. - Manage computer applications for controlling and monitoring clients or databases as a user and apply procedures that guarantee the integrity, security, availability and confidentiality of the stored information.

Course UF0037 Information Techniques and Customer/Consumer/User Service

$208.00