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Course UF0042 Communication and Customer Service in Hospitality and Tourism

Name: Course UF0042 Communication and Customer Service in Hospitality and Tourism en Estados Unidos
Brand: EducaHub
SKU: 16582-2601
Availability: InStock

$208.00

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Duration

30 hours

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Credits

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Language

Spanish

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Agenda

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Credit your success

At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

Certified by

QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Unit UF0042 Communication and customer service in hospitality and tourism, regulated in Royal Decree 1376/2008, of August 1, which establishes the corresponding Certificate of Professionalism, modified by Royal Decree 685/2011, of May 13. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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sandra valdivia cantero

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Información adicional del PROFESSIONAL CERTIFICATES

Course UF0042 Communication and Customer Service in Hospitality and Tourism

6 months de tutorización

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Course information

In the world of hospitality and tourism, more specifically, in relation to the fundamental aspects of accommodation, it is essential to know how to manage the reception department, in accordance with the general planning of the accommodation establishment, developing and ensuring the correct provision of its own services and the execution of commercial actions. Therefore, by completing this course, you will obtain the necessary knowledge to communicate and serve customers in hospitality and tourism.

It carries out its activity in all types of hotels and other tourist accommodation such as motels, spas, tourist apartments, campsites, holiday cities, rural tourism establishments, etc. It also has an outlet in certain entities dedicated to tourist distribution, such as reservation centers, distribution systems, representatives of service providers, etc.

This training conforms to the training itinerary of the Training Unit UF0042 Communication and Customer Service in Hospitality and Tourism, certifying having passed the different Competence Units included in it, and is aimed at accrediting the professional Competencies acquired through work experience and non-formal training, through which you will opt to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

This course is aimed at all those people who, due to their job duties or personal interest, intend to acquire knowledge related to the world of hospitality and tourism, in the professional area of reception in accommodation, more specifically regarding communication and customer service in hospitality and tourism.

- Apply communication and customer service techniques and skills commonly used in tourist establishments, in order to satisfy their expectations and materialize future stays.

Course UF0042 Communication and Customer Service in Hospitality and Tourism

$208.00

Course UF0042 Communication and Customer Service in Hospitality and Tourism

Agenda

At the end of the course, you will obtain the accredited qualification

Learn from the best in your sector

Course information

Course information

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