Course UF0520 Communication in Professional Relationships

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Course UF0520 Communication in Professional Relationships

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$206.00
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Duration

50 hours

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Credits

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Language

Spanish

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QUALIFICATION of having passed the NON-FORMAL TRAINING that accredits the Units of Competence included in the Training Unit UF0520 Communication in Professional Relations, included in the Training Module MF0970_1 Basic communication operations regulated in Royal Decree 645/2011, of May 9, which establishes the Certificate of Professionalism ADGG0408 Auxiliary Operations of Administrative and General Services. In accordance with the Instruction of March 22, 2022, which determines the admission criteria for the training provided by persons requesting participation in the evaluation and accreditation procedure of professional skills acquired through work experience or non-formal training routes. EUROINNOVA TRAINING S.L. It is a participating entity in the file of entities of the Sepe, Ministry of Labor and Social Economy.

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elisabet san juan garcia

Graduate in Labor Sciences, Diploma in Labor Relations and Master in Human Resources Management and Management. It has a higher level in Occupational Risk Prevention in the three technical specialties and various professional certificates in teaching and teletraining. He is currently Head of the Faculty of Human Resources at EDUCA EDTECH Group, where he leads educational innovation projects, coordinates teaching teams and designs training strategies aligned with the labor market. His profile integrates experience in Human Resources, prevention, online training and academic management in digital environments.

Teaching experience:

Head of the Faculty of Human Resources — EDUCA EDTECH Group: Leadership of educational innovation projects; Coordination of teaching teams; Design of training strategies aligned with the labor market; Supervision of academic quality in online programs. Online teacher and trainer in areas of: Labor management; Personnel selection; Talent development; Prevention of occupational risks; Business management. Design, coordination and tutoring of digital training programs: Application of active learning methodologies; Development of professional skills in virtual environments.

Professional experience:

Consulting in Human Resources and Occupational Risk Prevention: Development of people management projects; Implementation of talent development strategies; Advice on prevention of occupational risks; Collaboration with organizations on people management and corporate training projects.

Professional skills:

Direction and strategic management of Human Resources; Prevention of occupational risks in the three technical specialties; Design and management of online training; Educational innovation and digital transformation; Talent development and employability; Coordination and leadership of teaching teams.

Merits:

Academic leadership in the Faculty of Human Resources of EDUCA EDTECH Group; Certification as a Level 2 Educator — Google.

Graduate in Labor Sciences, Diploma in Labor Relations and Master in Human Resources Management and Management. It has a higher level in Occupational Risk Prevention in the three technical specialties and various professional certificates in teaching and teletraining. He is currently Head of the Faculty of Human Resources at EDUCA EDTECH Group, where he leads educational innovation projects, coordinates teaching teams and designs training strategies aligned with the labor market. His profile integrates experience in Human Resources, prevention, online training and academic management in digital environments.

Teaching experience:

Head of the Faculty of Human Resources — EDUCA EDTECH Group: Leadership of educational innovation projects; Coordination of teaching teams; Design of training strategies aligned with the labor market; Supervision of academic quality in online programs. Online teacher and trainer in areas of: Labor management; Personnel selection; Talent development; Prevention of occupational risks; Business management. Design, coordination and tutoring of digital training programs: Application of active learning methodologies; Development of professional skills in virtual environments.

Professional experience:

Consulting in Human Resources and Occupational Risk Prevention: Development of people management projects; Implementation of talent development strategies; Advice on prevention of occupational risks; Collaboration with organizations on people management and corporate training projects.

Professional skills:

Direction and strategic management of Human Resources; Prevention of occupational risks in the three technical specialties; Design and management of online training; Educational innovation and digital transformation; Talent development and employability; Coordination and leadership of teaching teams.

Merits:

Academic leadership in the Faculty of Human Resources of EDUCA EDTECH Group; Certification as a Level 2 Educator — Google.

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fatima immaculada garcia lopez

Graduate in Business Management and Administration, with a Master's degree in Financial Management from ESIC — International School of Management. He has more than 20 years of experience in administrative, financial management and quality systems in sectors such as engineering, automation, electronics and services. He combines his professional career with online teaching in Business Administration and Management, providing a practical vision of economic-financial management, administrative control and the implementation of quality systems. His profile integrates technical experience, organizational leadership and training in digital learning environments.

Teaching experience:

Teacher of Business Administration and Management in online mode: Tutoring and academic monitoring of students; Updating and enriching training materials; Creation of content and virtual classes; Resolution of doubts and academic support.

Professional experience:

Responsible for Administration in organizations in the engineering, automation, electronics and services sectors: Treasury and banking management; General and analytical accounting; Bank reconciliations; Tax preparation and filing; Budget control and analysis of results; Billing and management of clients and suppliers; Payroll management and procedures with Social Security; Participation in selection processes; Implementation and supervision of quality management systems. Quality Manager: Implementation and supervision of ISO 9001, ISO 14001 and ISO 166002 standards; Guarantee of compliance with internal standards and procedures.

Professional skills:

Financial direction and management control; General and analytical accounting; Treasury management and business taxation; Implementation of ISO quality systems; administrative and personnel management; Online teaching in Business Administration and Management; Use of ERP and accounting, tax and payroll software.

Merits:

Implementation and supervision of quality management systems in accordance with ISO 9001, ISO 14001 and ISO 166002.

Languages:

English — B1.

Graduate in Business Management and Administration, with a Master's degree in Financial Management from ESIC — International School of Management. He has more than 20 years of experience in administrative, financial management and quality systems in sectors such as engineering, automation, electronics and services. He combines his professional career with online teaching in Business Administration and Management, providing a practical vision of economic-financial management, administrative control and the implementation of quality systems. His profile integrates technical experience, organizational leadership and training in digital learning environments.

Teaching experience:

Teacher of Business Administration and Management in online mode: Tutoring and academic monitoring of students; Updating and enriching training materials; Creation of content and virtual classes; Resolution of doubts and academic support.

Professional experience:

Responsible for Administration in organizations in the engineering, automation, electronics and services sectors: Treasury and banking management; General and analytical accounting; Bank reconciliations; Tax preparation and filing; Budget control and analysis of results; Billing and management of clients and suppliers; Payroll management and procedures with Social Security; Participation in selection processes; Implementation and supervision of quality management systems. Quality Manager: Implementation and supervision of ISO 9001, ISO 14001 and ISO 166002 standards; Guarantee of compliance with internal standards and procedures.

Professional skills:

Financial direction and management control; General and analytical accounting; Treasury management and business taxation; Implementation of ISO quality systems; administrative and personnel management; Online teaching in Business Administration and Management; Use of ERP and accounting, tax and payroll software.

Merits:

Implementation and supervision of quality management systems in accordance with ISO 9001, ISO 14001 and ISO 166002.

Languages:

English — B1.

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ikrame selkani

Doctor in Sustainable Management from the University of Santiago de Compostela and Doctor in Heritage from the University of Córdoba, both with an Excellent Cum Laude qualification. His academic career integrates management, territorial marketing, tourism, heritage and sustainability, with solid international scientific production.

He has published more than 30 scientific articles in indexed journals and participated as a keynote speaker and speaker at international conferences in Europe, the United States and other academic contexts. He currently combines international university teaching with research in territorial marketing, management innovation and sustainable tourism.

Teaching experience:

Assistant Professor — ENEB Barcelona (05/2024—To date): Management; Human Resources. Assistant Professor — UIBS Barcelona (01/2024—To date): Ecotourism; Tourism Management. Assistant Professor — Cesine University Center, Santander, in collaboration with London Metropolitan University (01/2023—To date): Social networks and new trends; consumer behavior; Social media; Methodology; Dissertation supervision. Assistant Professor—C3S Business School Barcelona, in collaboration with Abertay University (11/2022—07/2023): Research Proposal; Management Investigation.

Professional experience:

Researcher — Research and Technology of Cultural Assets, University of Córdoba (2019—To date): Co-researcher in the Cultural Heritage and Protection project; Data analysis. Research Assistant — Department of Marketing and Consumer Affairs, University of Granada (2013—2016): City marketing and city image Project. Publications: Selkani, I. (2015). The role of marketing in the recovery of entrepreneurial projects. European University Editions. More than 30 scientific articles in international journals on territorial marketing, sustainable tourism, heritage, management innovation and cultural management. Book chapters in academic publishers such as Aranzadi. Communications at international conferences such as ICQIS, AEMARK, AEDEM, SCRD, Strategica, among others.

Professional skills:

Territorial marketing and place marketing; Sustainable tourism and protected areas; Management innovation; Cultural heritage management; Scientific research and systematic review; Data analysis applied to management and tourism.

Merits:

Excellent Cum Laude qualification in both doctorates; Keynote speaker at international conferences in Switzerland, Denmark, France, Spain and the United States; Extensive participation in peer-reviewed international scientific conferences.

Languages:

Arabic; English; French; Spanish.

Doctor in Sustainable Management from the University of Santiago de Compostela and Doctor in Heritage from the University of Córdoba, both with an Excellent Cum Laude qualification. His academic career integrates management, territorial marketing, tourism, heritage and sustainability, with solid international scientific production.

He has published more than 30 scientific articles in indexed journals and participated as a keynote speaker and speaker at international conferences in Europe, the United States and other academic contexts. He currently combines international university teaching with research in territorial marketing, management innovation and sustainable tourism.

Teaching experience:

Assistant Professor — ENEB Barcelona (05/2024—To date): Management; Human Resources. Assistant Professor — UIBS Barcelona (01/2024—To date): Ecotourism; Tourism Management. Assistant Professor — Cesine University Center, Santander, in collaboration with London Metropolitan University (01/2023—To date): Social networks and new trends; consumer behavior; Social media; Methodology; Dissertation supervision. Assistant Professor—C3S Business School Barcelona, in collaboration with Abertay University (11/2022—07/2023): Research Proposal; Management Investigation.

Professional experience:

Researcher — Research and Technology of Cultural Assets, University of Córdoba (2019—To date): Co-researcher in the Cultural Heritage and Protection project; Data analysis. Research Assistant — Department of Marketing and Consumer Affairs, University of Granada (2013—2016): City marketing and city image Project. Publications: Selkani, I. (2015). The role of marketing in the recovery of entrepreneurial projects. European University Editions. More than 30 scientific articles in international journals on territorial marketing, sustainable tourism, heritage, management innovation and cultural management. Book chapters in academic publishers such as Aranzadi. Communications at international conferences such as ICQIS, AEMARK, AEDEM, SCRD, Strategica, among others.

Professional skills:

Territorial marketing and place marketing; Sustainable tourism and protected areas; Management innovation; Cultural heritage management; Scientific research and systematic review; Data analysis applied to management and tourism.

Merits:

Excellent Cum Laude qualification in both doctorates; Keynote speaker at international conferences in Switzerland, Denmark, France, Spain and the United States; Extensive participation in peer-reviewed international scientific conferences.

Languages:

Arabic; English; French; Spanish.

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francisco gonzález ruiz

Graduated in Business Administration and Management, he has a Master's Degree in Secondary Education Teaching, Vocational Training and Language Teaching, specializing in Economics, Business and Commerce, from the University of Granada. Complement your profile with training in digital methodologies and e-learning. He is especially interested in the integration of responsible practices in business management, with a focus on sustainability and environmental governance. He combines experience in administrative and financial management with teaching activity in digital environments, participating in the tutoring of students and in the development of training resources. Teaching experience: Assistant teacher in non-regulated training — Faculty of Business Management: Tutoring and support of students in e-learning environments; Preparation of educational materials; Writing articles for platforms and corporate websites; Preparation of training videos; Masterclass delivery. Professional experience: Professional in areas of billing, collections, expenses and purchases: Administrative and financial management; Monitoring of economic and commercial operations; Document management; Control of processes with suppliers and clients; Optimization of administrative and financial flows. Publications: Writing articles for platforms and corporate websites in the business field. Professional skills: Administrative and financial management; Internal control and process optimization; Teaching in e-learning environments; Integration of environmental, social and governance criteria in business management; Preparation of training content in economics and business. Languages: English B2.

Graduated in Business Administration and Management, he has a Master's Degree in Secondary Education Teaching, Vocational Training and Language Teaching, specializing in Economics, Business and Commerce, from the University of Granada. Complement your profile with training in digital methodologies and e-learning. He is especially interested in the integration of responsible practices in business management, with a focus on sustainability and environmental governance. He combines experience in administrative and financial management with teaching activity in digital environments, participating in the tutoring of students and in the development of training resources. Teaching experience: Assistant teacher in non-regulated training — Faculty of Business Management: Tutoring and support of students in e-learning environments; Preparation of educational materials; Writing articles for platforms and corporate websites; Preparation of training videos; Masterclass delivery. Professional experience: Professional in areas of billing, collections, expenses and purchases: Administrative and financial management; Monitoring of economic and commercial operations; Document management; Control of processes with suppliers and clients; Optimization of administrative and financial flows. Publications: Writing articles for platforms and corporate websites in the business field. Professional skills: Administrative and financial management; Internal control and process optimization; Teaching in e-learning environments; Integration of environmental, social and governance criteria in business management; Preparation of training content in economics and business. Languages: English B2.

Course UF0520 Communication in Professional Relationships

Información adicional del PROFESSIONAL CERTIFICATES

Course UF0520 Communication in Professional Relationships

6 months de tutorización

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Course information

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Course information

Description

In the field of administration and management, it is necessary to know the different fields of auxiliary operations of administrative and general services, within the professional area of information and communication management. Thus, this course aims to provide the necessary knowledge to transmit and receive operational information in routine procedures with external agents of the organization, more specifically, with regard to communication in professional relationships.

Job opportunities

This professional carries out his activity as an employee, in any company or entity in the private or public sector, mainly in offices, offices or departments of administration or general services.

What does it prepare you for?

This training is in accordance with the training itinerary of the Training Unit UF0520 Communication in professional relationships, certifying that you have passed the different Units of Competence included in it, and is aimed at the accreditation of the professional Competencies acquired through work experience and non-formal training, through which you will be eligible to obtain the corresponding Certificate of Professionalism, through the respective calls published by the different Autonomous Communities, as well as the Ministry of Labor itself. (Royal Decree 659/2023, of July 18, which develops the organization of the Vocational Training System and establishes a permanent procedure for the accreditation of professional skills acquired through work experience or non-formal training).

Who is it addressed to?

This course is aimed at professionals in the world of administration and management, specifically in auxiliary operations of administrative and general services, within the professional area of ​​information management and communication, and at all those people interested in acquiring knowledge related to communication in professional relationships.

Objectives

- Apply effective communication techniques in situations of professional relationships with people internal or external to the organization, selecting the appropriate action guidelines based on the different elements, barriers, difficulties and alterations. - Apply assertive behavior guidelines in communication processes in work groups, using them depending on different professional situations related to administrative support activities. - Apply basic action guidelines for the treatment of conflict situations in professional performance, taking into account different behaviors and their possible consequences.

Course UF0520 Communication in Professional Relationships

$206.00