Florist Technician Course: Professional Florist

- Identify the different raw materials and materials used in the preparation of innovative and special compositions, as well as the concepts applied to floral art. - Prepare innovative and special compositions, analyzing and describing the creation methods of floristry and applying floral art techniques. - Analyze customer service techniques when requesting products and/or services, and in a teaching-learning context, apply them to satisfy their demands. - Organize the operation of the florist's commercial department by defining the processes and techniques used. - Resolve complaints and claims by analyzing their causes, extracting information from them and describing the techniques applied in their management. - Prepare reports on the florist's sales activity, describing the main information and control systems and analyzing the factors that influence commercial management and sales optimization.