Higher University Course in Technologies applied to Sales and Customer Service (University Degree + 8 ECTS Credits)

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Higher University Course in Technologies applied to Sales and Customer Service (University Degree + 8 ECTS Credits)

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$308.00
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Duration

200 hours

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Credits

8 ECTS

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Language

Spanish

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Course Qualification in Technologies applied to Sales and Customer Service with 200 hours and 8 ECTS issued by UTAMED-Atlantic Mediterranean Technological University.

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Higher University Course in Technologies applied to Sales and Customer Service (University Degree + 8 ECTS Credits)

Información adicional del UNIVERSITY COURSE

Higher University Course in Technologies applied to Sales and Customer Service (University Degree + 8 ECTS Credits)

6 months de tutorización

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Course information

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Description
Welcome to the Course in Technologies Applied to Sales and Customer Service! Today, sales and customer service have undergone a radical transformation thanks to technology. Companies look for trained professionals who not only understand the concept of sales and business communication, but also know how to identify customer needs and handle business communication effectively. This course is designed to provide you with the necessary tools to stand out in a booming sector, with high labor demand. We offer you a complete tour that covers everything from the qualities of the seller to the importance of customer service and quality of service. In addition, you will learn to manage interculturality, human rights and conflict resolution, as well as answering claims and complaints by telephone. Upon completion, you will be able to handle complex sales situations and provide exceptional customer service. Why choose us? This course is taught online, allowing you to learn at your own pace and from anywhere. You will not only acquire technical skills, but also soft skills that are essential for success in this field. Sign up now and take your career to the next level!

Job opportunities

- Sales advisor in retail companies - Customer service representative in call centers - Customer service coordinator in sectors such as banking and telecommunications - Specialist in conflict resolution and interculturality - B2B sales executive - Consultant in commercial and business communication - Responsible for quality in customer service

What does it prepare you for?

The Course in Technologies Applied to Sales and Customer Service prepares you to identify and satisfy customer needs effectively, improving your business and commercial communication skills. You will learn to develop key qualities as a salesperson, you will handle advanced customer service and quality techniques, and you will be trained to resolve conflicts and manage complaints interculturally. This course is complementary training and does not qualify for professional practice.

Who is it addressed to?

The Course in Technologies Applied to Sales and Customer Service is aimed at professionals and graduates in the sales and customer service sector who wish to improve their skills in business communication, identify customer needs and offer quality service. This course is complementary training and does not qualify for professional practice.

Objectives

- Know the concept of sales and apply effective business communication techniques. - Identify customer needs to personalize sales strategies. - Develop essential personal and professional qualities in a salesperson. - Implement commercial communication processes that optimize the customer experience. - Assess the importance of customer service to retain and attract new customers. - Guarantee quality in customer service through appropriate practices and protocols. - Handle conflict resolution situations and telephone complaints.

Higher University Course in Technologies applied to Sales and Customer Service (University Degree + 8 ECTS Credits)

$308.00