Online Course on Service Quality and Customer Service in Hospitality and Tourism

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Online Course on Service Quality and Customer Service in Hospitality and Tourism

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$82.00
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Duration

80 hours

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Credits

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Language

Spanish

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Agenda

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At the end of the course, you will obtain the accredited qualification

This is not just about learning, but also about accrediting your knowledge with the most important institutions in the sector:

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DEGREE issued by EUROINNOVA INTERNATIONAL ONLINE EDUCATION, member of the AEEN (Spanish Association of Business Schools) and recognized for academic excellence in online education by QS World University Rankings

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Learn from the best in your sector

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sandra valdivia cantero

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Graduated in Tourism from the University of Granada, currently studying the Master in Digital Marketing and Marketing 2.0 at CAEFO. His profile combines operational experience in the tourism sector with specialized teaching in online training and digital marketing. He has developed his professional career in tourist accommodation, event coordination and reservation management, integrating digital tools and online communication. As a teacher, he provides training in tourism and hospitality in e-learning mode, developing content, video lessons and digital resources adapted to virtual learning environments.

Teaching experience:

Tourism and hospitality teacher in online mode: Teaching live classes; Personalized tutoring; Evaluation of Final Master's Projects; Preparation of video lessons and training content; Support to departments through management and communication tools.

Professional experience:

Receptionist and event coordinator — Student residence: Social media management; Coordination of guided tours and events. Top-notch camping professional: Reservation management and customer service; Interdepartmental communication; Organization of international tourist groups; Resolution of incidents and minimization of unforeseen events. Editor and creator of educational content: Preparation of specialized articles for digital magazines; Creation of audiovisual content and publications for professional networks. Publications: Specialized articles in digital magazines in the tourism sector.

Professional skills:

Management of reservations and tourist operations with Amadeus; Organization of events and protocol; Teaching in tourism and hospitality in online mode; Digital marketing applied to the tourism sector; Creation of training and audiovisual content; Use of CRM and LMS platforms.

Merits:

Professional recognition in organization and management of international tourist groups.

Languages:

Official English certification — Cambridge B2.

Online Course on Service Quality and Customer Service in Hospitality and Tourism

Información adicional del Online COURSE

Online Course on Service Quality and Customer Service in Hospitality and Tourism

6 months de tutorización

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Course information

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Course information

Description

If you work in the tourism or hospitality sector and want to know the fundamental aspects of customer service and the quality of the service provided, this is your time. With the Online Course on Service Quality and Customer Service in Hospitality and Tourism you will be able to acquire the necessary knowledge to carry out this work successfully. In the world of hospitality and tourism, more specifically, in relation to the fundamental aspects of quality of service and attention, it is essential to know how to manage the different departments, in accordance with the general planning in order to provide the client with an experience that meets their needs. Therefore, with this Online Course on Service Quality and Customer Service in Hospitality and Tourism you will learn the fundamental service techniques in restaurants and attention in hospitality and tourism.

Job opportunities

Tourist accommodation / Hotels / Restaurants / Hospitality / Tourism.

What does it prepare you for?

This Online Course on Quality of Service and Customer Service in Hospitality and Tourism prepares you to learn in-depth the techniques of customer service and quality of service both in the field of hospitality and in the field of tourism, learning appropriate communication for each sector and making the customer satisfied.

Who is it addressed to?

The Online Course on Quality of Service and Customer Service in Hospitality and Tourism is aimed at all those people who carry out their professional activity in restaurant companies, bars and cafes in the public or private sector, or those who intend to acquire knowledge related to the world of hospitality and tourism in customer service and quality of service.

Objectives

- Apply communication and customer service techniques and skills commonly used in tourist establishments, in order to satisfy their expectations and materialize future stays. - Describe and develop the food and beverage service process in the room, using the most appropriate techniques for each catering formula. - Identify the different types of customers and the most effective food and beverage sales techniques in the restaurant, and differentiate and apply procedures to interpret and resolve information needs, claims and complaints.

Online Course on Service Quality and Customer Service in Hospitality and Tourism

$82.00