Practical Course on Handling Complaints, Claims and other Types of Incidents in English

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Practical Course on Handling Complaints, Claims and other Types of Incidents in English

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$82.00
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Duration

40 hours

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Credits

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Language

Spanish

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At the end of the course, you will obtain the accredited qualification

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juan gil jimenez

Graduated in Translation and Interpreting from the Autonomous University of Madrid and Master in Professional Translation, with a legal specialty, from the University of Granada. Specialized in the translation of legal, economic and institutional documents in the linguistic combinations EN, FR > ES. Since 2016, he has been teaching English and French, specializing in preparation for certification exams and developing communication skills. He combines the teaching of foreign languages ​​with professional activity as a translator and interpreter in legal, economic and institutional fields, developing and adapting training materials aimed at the real use of the language and the transfer of knowledge between linguistic and professional contexts.

Teaching experience:

English and French teacher (2016—To date): Preparation for official certification exams; Individualized development of oral and written comprehension and expression; Preparation of own teaching materials; Participation in in-person and online training programs.

Professional experience:

Professional translator and interpreter: Translation of legal, economic and institutional documentation; Adaptation and translation of specialized texts for training and professional contexts; I work with documentation of high terminological precision and conceptual rigor.

Professional skills:

Legal translation EN, FR > ES; Economic and institutional translation; Preparation of official language certifications; Development of advanced teaching materials; Practical methodologies for the development of communication skills.

Languages:

English — Professional proficiency; French — Professional mastery.

Graduated in Translation and Interpreting from the Autonomous University of Madrid and Master in Professional Translation, with a legal specialty, from the University of Granada. Specialized in the translation of legal, economic and institutional documents in the linguistic combinations EN, FR > ES. Since 2016, he has been teaching English and French, specializing in preparation for certification exams and developing communication skills. He combines the teaching of foreign languages ​​with professional activity as a translator and interpreter in legal, economic and institutional fields, developing and adapting training materials aimed at the real use of the language and the transfer of knowledge between linguistic and professional contexts.

Teaching experience:

English and French teacher (2016—To date): Preparation for official certification exams; Individualized development of oral and written comprehension and expression; Preparation of own teaching materials; Participation in in-person and online training programs.

Professional experience:

Professional translator and interpreter: Translation of legal, economic and institutional documentation; Adaptation and translation of specialized texts for training and professional contexts; I work with documentation of high terminological precision and conceptual rigor.

Professional skills:

Legal translation EN, FR > ES; Economic and institutional translation; Preparation of official language certifications; Development of advanced teaching materials; Practical methodologies for the development of communication skills.

Languages:

English — Professional proficiency; French — Professional mastery.

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Practical Course on Handling Complaints, Claims and other Types of Incidents in English

Información adicional del Online COURSE

Practical Course on Handling Complaints, Claims and other Types of Incidents in English

6 months de tutorización

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Course information

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Course information

Description
In the world of administration and management, it is necessary to know the different fields of marketing and administration of financial products and services within the professional area of ​​finance and insurance. Thus, this course aims to provide the necessary knowledge for the attention and processing of suggestions, queries, complaints and claims from financial services clients. Currently, in the world of commerce and marketing it is very important to know the different processes by which the management and control of logistics and transportation is carried out. Therefore, this course aims to provide the necessary knowledge to know professional English for logistics and international transportation. This Online Course for Handling Complaints, Claims and other types of Incidents in English offers basic training on the subject.

Job opportunities

Telephone exchange operators, teleoperators, receptionists-telephonists in offices, in general.

What does it prepare you for?

This Online Course for Handling Complaints, Claims and other types of Incidents in English prepares the student to carry out their functions, as an employee, in companies in any sector, collaborating in supply activities, optimizing resources, costs and delivery times within the production, purchasing and/or logistics department.

Who is it addressed to?

This Online Course on Handling Complaints, Claims and other types of Incidents in English is aimed at all those people who are dedicated to the world of commerce and marketing and who intend to obtain knowledge related to professional English for logistics and international transport.

Objectives

- Apply communication techniques in customer service and/or advice situations, in the management of suggestions and queries. - Apply conflict resolution techniques in complaint situations regarding products and services in financial entities, pursuing consensus solutions between the parties. - Converse fluently and spontaneously, expressing diverse opinions, in different situations, formal and informal, typical of logistics and transportation operations: client visits, management and negotiation of operations with clients/suppliers. - Produce oral messages with fluency, detail and clarity, setting conditions of operations.

Practical Course on Handling Complaints, Claims and other Types of Incidents in English

$82.00